Hi,
I have a new status in my shipment saying that the package is "On hold" in the Netherlands (I'm from Spain)

Reading old posts of the Forum it seems a recurrent issue with DHL, what can I do to sort this out?

Hi, lucferbux. Thank you for reaching DJI Forum. Please be advised that I was able to pull up your order details using your DJI Forum details. On my end, I'll have this concern forwarded to our corresponding team for further checking. Thank you in advance for your patience.

Hi, did you solve the issue at the end? I have the same message on dhl tracking

Karapetsas Posted at 6-28 09:04
Hi, did you solve the issue at the end? I have the same message on dhl tracking

Hi, there. We are greatly sorry to hear about that. Please be advised that I  was able to pull up your order details using your DJI Forum details. After further checking with our team, please note that this situation is normal. The package is on the way. Please rest assured. Appreciate your patience and understanding.

DJI Thor Posted at 6-29 02:06
Hi, there. We are greatly sorry to hear about that. Please be advised that I  was able to pull up your order details using your DJI Forum details. After further checking with our team, please note that this situation is normal. The package is on the way. Please rest assured. Appreciate your patience and understanding.

Hi, thank you very much

Karapetsas Posted at 6-29 02:22
Hi, thank you very much

You are most welcome. Should you have any further inquiries, please feel free to contact us.

Hi, I have the same message on dhl tracking. Can you please check. Thank you.

djiuser_uuQZU57NDaQH Posted at 4-7 00:52
Hi, I have the same message on dhl tracking. Can you please check. Thank you.

Hi there, we will confirm this with the corresponding team. If there is any update, we will get back to you asap.

djiuser_uuQZU57NDaQH Posted at 4-7 00:52
Hi, I have the same message on dhl tracking. Can you please check. Thank you.

Hi there, we got an update from the corresponding team that the delay was due to the public holiday, and the package is shown delivered. May I ask did you receive it?

Yes I did. Thank you.

djiuser_uuQZU57NDaQH Posted at 4-17 06:18
Yes I did. Thank you.

Thanks for the confirmation. If there is anything else we can help you with, please feel free to contact us.