Hello everyone, a question, why can't I see the folders on my phone, when choosing albums nothing appears.  only the fly app gallery files are shown, the version is 1.6.4 for Android.  Thank you very much for your answers

Hello there. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please for us to be able to isolate the issue? Thank you.

DJI Stephen Posted at 6-9 23:44
Hello there. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please for us to be able to isolate the issue? Thank you.

Hello, the device is a Samsung Galaxy A52, everything works perfectly, except as indicated, thank you very much

djiuser_UaYX01nJf0Qq Posted at 6-9 23:48
Hello, the device is a Samsung Galaxy A52, everything works perfectly, except as indicated, thank you very much

Hi there. Thank you for the reply and for these information. Kindly please try using a different recommended mobile device to see if the issue will persists? Upon checking the mobile device ( Samsung Galaxy A52 ) that your are using on the DJI Fly application. I am sorry to say that the mobile device is not recommended for the DJI application. DJI suggests using a recommended mobile device for the DJI Fly application for compatibility and reliability purposes. There is a possibility that the Samsung Galaxy A52 will be able to work on the DJI Fly application. But however, since it's not yet optimized with the DJI application we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Fly application while using it. For reference I will post a link where in you can check the recommended mobile devices for the DJI Fly application ( https://www.dji.com/downloads/djiapp/dji-fly ). Thank you.