New Pocket 2 audio is intermittent with static
1205 7 2022-7-5
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TravlwRichnJudy
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I purchased a Pocket 2 Creator Combo thru Amazon 3 weeks ago and the audio from the onboard camera mics is often very staticy with muffled voices that can barely be heard despite lack of wind. I tried with Pro settings and got the same result. The audio with the wireless mic is fine. Links to samples of both audios are below. This is on top of the wireless mic only charging when turned on which I posted about here last week with a video.

Pocket 2 audio using built in mics

Pocket  2 audio using external mic
2022-7-5
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TravlwRichnJudy
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not sure why the links  arent clickable. will try again.
https://www.dropbox.com/s/jfsx0txsrxz4hj6/pocket%202%20audio-%20camera%20mic%20using%20non-pro%20settings.MP4?dl=0

https://www.dropbox.com/s/h5hygp0010uivhb/pocket%202%20audio-external%20mic.MP4?dl=0

2022-7-5
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Montfrooij
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This is not how my Pocket 2 sounds at all.
2022-7-6
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Montfrooij
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TravlwRichnJudy Posted at 7-5 09:30
not sure why the links  arent clickable. will try again.
https://www.dropbox.com/s/jfsx0txsrxz4hj6/pocket%202%20audio-%20camera%20mic%20using%20non-pro%20settings.MP4?dl=0

Just a short clip.
2022-7-6
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TravlwRichnJudy
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Montfrooij Posted at 7-6 05:53
Just a short clip.
https://youtu.be/j-gnszvLofw

yep thats what its supposed to sound like!

most of the footage from that day mototcycle ride we shot  july 4 for our youtube travel channel using the built in camera mics was nothing but static and unusable, so its clearly defective and needs to be replaced. i love everything else about the pocket 2 otherwise.  the wireless mic is defective as well and  only charges when its turned on. luckily i listened to a few of the clips halfway thru the ride and switched to the wireless mic for the rest of the trip which salvaged it sort of.  we finally got thru to someone at dji yesterday and got a ticket number for it so were sending it back today. we missed the amazon return window by 2 days because we had covid for a month and i was still trying to test it and figure out what the problem was, but amazon wouldnt budge. i will post an update later.
2022-7-6
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Montfrooij
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TravlwRichnJudy Posted at 7-6 06:10
yep thats what its supposed to sound like!

most of the footage from that day mototcycle ride we shot  july 4 for our youtube travel channel using the built in camera mics was nothing but static and unusable, so its clearly defective and needs to be replaced. i love everything else about the pocket 2 otherwise.  the wireless mic is defective as well and  only charges when its turned on. luckily i listened to a few of the clips halfway thru the ride and switched to the wireless mic for the rest of the trip which salvaged it sort of.  we finally got thru to someone at dji yesterday and got a ticket number for it so were sending it back today. we missed the amazon return window by 2 days because we had covid for a month and i was still trying to test it and figure out what the problem was, but amazon wouldnt budge. i will post an update later.

That's weird indeed.
2022-7-6
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TravlwRichnJudy
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Montfrooij Posted at 7-6 06:13
That's weird indeed.

well, i sent the camera back to dji and they sent it back after doing absolutely nothing.  the audio still doesnt work and the external mic only charges while plugged. heres the videos.

https://www.dropbox.com/sh/0i6rw0eiggujn78/AADElUudoFY4d1W7qAIifA53a?dl=0
2022-7-18
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Montfrooij
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TravlwRichnJudy Posted at 7-18 12:36
well, i sent the camera back to dji and they sent it back after doing absolutely nothing.  the audio still doesnt work and the external mic only charges while plugged. heres the videos.

https://www.dropbox.com/sh/0i6rw0eiggujn78/AADElUudoFY4d1W7qAIifA53a?dl=0

Oh that is a bummer.
2022-7-19
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