Mike-the-cat
Second Officer
Flight distance : 22488593 ft
Singapore
Offline
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I promised an 'end of case' report on my experience and here it is. My Mavic 3 was sent off on June 30th and returned safely on July 21st. The actual repair, once it reached the service centre took only 2 days. DJI's communication of the fault and the repair were excellent. It took 12 days for the product to reach the service centre of which 8 were related to customs handling in China. Once the repair was completed, it took 7 days for the drone to be shipped home. Of this 4 days was a result of it waiting on queue in Shenzhen to be picked up and 3 days for delivery via Fed Ex to complete. The communication of what was happening at each stage of the repair, including likely return dates was provided via email and a clickable link.
The repair was superb and I've flight tested the drone and RC. No settings were changed.
HOWEVER, DJI did remove all ID labels including a local flying license label that cost me ~USD 10 to obtain and apply. As this was a tamper proof label, I will have to replace it at my own cost.
I hope this note provides guidance on time and service quality expectations for a fairly simple repair (USB-C connector on Mavic 3 Cine faulty and LED battery indicator lights on RC Pro blown out).
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