Can i choose to skip repairs?
460 5 2022-7-17
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fans5ffbff3d
lvl.1
Flight distance : 465322 ft
Canada
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Hi, so i got this email saying that there were 'damaged parts' in my dji mini se? They arent really damaged, and because its saying i have to pay 68 dollars usd, could i skip it and get it mailed back to me? Thanks
edit: the damaged parts
Screen Shot 2022-07-17 at 2.28.18 PM.png
2022-7-17
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DJI Diana
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Flight distance : 2408 ft

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Hi there. Thank you for reaching out. Just to confirm, do you mean you want to send back your unit without being repaired? We appreciate your patience.
2022-7-17
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fans5ffbff3d
lvl.1
Flight distance : 465322 ft
Canada
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DJI Diana Posted at 7-17 15:41
Hi there. Thank you for reaching out. Just to confirm, do you mean you want to send back your unit without being repaired? We appreciate your patience.

yes, please, thank you. Adittionally your team has provided the best service so far that I have seen, so thanks!
2022-7-17
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DJI Natalia
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Thank you very much for the update. If you want to get your unit without being repaired, you can email the support team and tell them about your needs. They will help you and reply to you ASAP, please don't worry. Besides, if there is anything else that we can help with, please let us know.
2022-7-17
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fans5ffbff3d
lvl.1
Flight distance : 465322 ft
Canada
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DJI Natalia Posted at 7-17 22:14
Thank you very much for the update. If you want to get your unit without being repaired, you can email the original team and tell them about your needs. They will help you and reply to you ASAP, please don't worry. Besides, if there is anything else that we can help with, please let us know.

Hi, sorry who do I email? dji support?
thanks
2022-7-18
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DJI Natalia
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fans5ffbff3d Posted at 7-18 10:38
Hi, sorry who do I email? dji support?
thanks

Sorry for the misunderstanding. We have contacted the relevant team and told them about your needs, We will keep you updated about this issue. Please don't worry.
2022-7-18
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