Hi All,

We recently had sent Matrice 210 to DJI for issues with gimble. After we got back, gimble works great however we get this "Downlink data connection lost for matrice 210" as couple of times when it is as close to 12 meters away and just 30 meters high. We have recently updated the firmware. Has anyone encounter similar issue?
Please share if you have any solutions to this.
Thanks in advance.


Cheers

Hi, there. We are sorry for the inconvenience caused. Could you please send us a relevant video about this problem? And could you please send us a screenshot of the firmware version from the app and the flight control data as well? You can send us the flight control data through Google Drive or Dropbox and then send us the link. Besides, if this problem is urgent, we recommend that you send it back directly to us for inspection, you can send it back through the link below: https://www.dji.com/support/repair If there is anything else that we can help with, you can also tell us. Thanks for your support.