Hi,
I' m in canada. i sent the drone and remote back to you for repair with your provided UPS shipping label, but now the package is hold at the customs for 5 days now!
I called UPS Canada, they told me to contact UPS U.S, and so i did, and the guy at UPS U.S  told me that DJI needs to contact directly UPS !
To be honest, i don't know what to do!
My case number is : CAS-9857080-J4S1T5


Thank you!

Hi there. Thank you for reaching DJI Forum. I'm sorry to read and to know about this issue you've encountered. On my end, I'll have this concern and feedback forwarded to our corresponding team for further checking and assistance. Thank you for your patience.