DJI Natalia
Administrator
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Hi, there. We are sorry to read about the accident. May we know how you contact our support?
And besides, as the drone got damaged, for flight safety, it is suggested to send the drone to DJI for service.
You can click https://www.dji.com/service/repair to start an online repair case.
If you still meet problems when you start a case, please send us a relevant screenshot as well.
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