IstvanHajni
lvl.1
Flight distance : 691434 ft
Hungary
Offline
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DJI Stephen Posted at 8-12 20:08
Hello there IstvanHajni. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please for us to be able to isolate the issue? Thank you.
Thanks for replying!
Samsung A71 with Android 12 latest update. Wife's also Samsung A71. She hasn't updated for the latest Android version, all DJI apps work fine. So it seems to be the problem with the Android 12 latest security update crashing the DJI apps! Unfortunately I'm not able to downgrade the for a previous Android version..., can not use my drone, pocket2, and DJI editor app with my phone.
Please forward this request to the IT guys...they should work out the comparability issue with Android ASAP, and release functioning versions for all DJI apps on your website.
Thousands of customers, perhaps a few days later, a tens of thousands, will be having the same issue Worldwide. Because, many of the smartphones will automatically update for Android 12.
Appreciate your care,
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