S22 Ultra /Black Screen/ No camera view
1824 18 2022-8-15
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Ricola53
lvl.1
Flight distance : 571522 ft
France
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Hi Dji, i downloaded the latest version of the DJI Fly APP on my S22 Ultra, i was so excited to used my drone again...
What a deception, that this premium phone is still not working.
The problem is always the same : No camera view, a full black screen appear when we connect the remote and the drone.
Can you send me another link to try your test version?

2022-8-15
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DAFlys
Captain
Flight distance : 312090263 ft
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United Kingdom
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What version of the fly app are you trying?
2022-8-15
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Ricola53
lvl.1
Flight distance : 571522 ft
France
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I dowloaded the latest version on yesterday: V1.6.9 (1005-official)
2022-8-15
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. I will send you a PM kindly please check it. Thank you.
2022-8-16
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dslocumb1
lvl.1
United States
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I am having the exact same issue(s).  Any resolution in sight?
2022-8-22
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fateofangel
Second Officer
Flight distance : 1397238 ft
Poland
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please use Iphone
2022-8-22
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djiuser_1Dfa1STz4bY9
lvl.1
Flight distance : 35217 ft
Estonia
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Same here. Don't recommend iPhone. if I liked and wanted an iphone, I would have already bought it.


2022-8-25
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djiuser_1Dfa1STz4bY9
lvl.1
Flight distance : 35217 ft
Estonia
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DJI Paladin Posted at 8-16 21:02
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. I will send you a PM kindly please check it. Thank you.

Would i get right software as well?
2022-8-25
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djiuser_1Dfa1STz4bY9
lvl.1
Flight distance : 35217 ft
Estonia
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Is it possible to use Dj Fly app with S22 Ultra? Please do something!
2022-8-26
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Reggmail
lvl.1
Flight distance : 252408 ft
United States
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I'm having the same problem with the Samsung Note 8. It worked fine before, my Mini 2 still works but the Mini has a black screen and says to Contact DJI and Downward Vision Sensor. in V 1.6.9 and 1.7 6.
2022-8-27
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djiuser_4aozr1ZmdZ5j
New

United Kingdom
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I have the same problem with s22 ultra, a black screen. Dji can you please sort it?
2022-8-28
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Gazr
lvl.1
Flight distance : 64334 ft
United Kingdom
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Ive got the same issue. Please someone send us the link to downgrade the firmware so the S22 works
2022-8-28
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djiuser_1Dfa1STz4bY9
lvl.1
Flight distance : 35217 ft
Estonia
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S22 Ultra, no view. What kind of software version i should use? Don't recommend Iphone, if I like it I have already bought it.
2022-8-30
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DJI Paladin
Administrator
Flight distance : 318 ft

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djiuser_1Dfa1STz4bY9 Posted at 8-25 10:35
Would i get right software as well?

Hello there. Thank you for reaching out. You may download the latest version of the app that you need straight to our website. You may refer to the link below. Thank you for your valued support.

https://www.dji.com/downloads
2022-8-31
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djiuser_gxIdi4hbu9Nv
New
Flight distance : 115863 ft
Germany
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my samsung S22 plus still not working in September 2022 after 8 months of its release.  last week it worked with an older version of DJI fly app then DJI forced me to install the latest version of the app ( from the DJI website)  otherwise the older app version would crash upon start. Then I also did the recommended firmware update. Still I always get the black screen. what should I do? same version app works well on S20 FE.

2022-9-9
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djiuser_B9SPwr0oRC1I
lvl.2

Italy
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Hi,
I've the same problem with my s22 ultra. Black screen with the last version of dji fly (release 1.7.4-1410) on my mavic mini. Up to the last days I have used a old version (1.5.0) of dji fly, but now it crashes and it is not possible to fly with my dji mavic mini anymore. It's a serious issue to resolve as soon as possible and it is unaceptable that dji didn't resolve in these months yet. Please dji to investigate and revolve asap. In attach the screenshot of the black screen shown on my phone. Thank you
Screenshot_20220918-224140.jpg
2022-9-18
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djiuser_hhLwtlfe4aqq
New
Estonia
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Hello
I have the same problem with my new Samsung Galaxy S22 ultra -  a black screen, no live view
I have already tried to install a new version of the Fly App from your  website. Also I have already tried to update my phone (and android  version). Nothing helps


Why doesn't anyone from DJI respond?
2022-9-26
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djiuser_GMs3CRprZ5d8
lvl.1
United Kingdom
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They either have no interest or they don't have the expertise. The only solution is to use another app. Litchi from the play store seems to work well, it does cost but at least it works. As this uses the DJI Software Developers Kit it suggest DJI hjust don't care about the service they provide and considering samsung is one of the world's largest phone producers DJI really are showing contempt for their customers.



2022-10-4
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djiuser_B9SPwr0oRC1I
lvl.2

Italy
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Hi all, yesterday Dji released new 1.7.8 version of Dji Fly and finally it works correctly on s22 ultra with mavic mini.
2022-10-26
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