Hi,

Until yesterday I was able to use the DJI Mimo on my Galaxy 21 Ultra on Android 12, then the app crashed and I could not open it anymore.

So I tried to reinstall it, the app cannot be found on the Play Store so I downloaded and installed the apk on DJI website : https://www.dji.com/be/downloads/djiapp/dji-mimo, but the app doesn't open, I tried to change many settings/autorisations on the app but it didn't help.

I heard other users received an alternative apk file for Android 12, does it exist for the Mimo app ?

Thanks for your help!

Same problem on Asus Zenfone 7 Pro after an update to android 12

Hi, there. We are sorry for the inconvenience caused.
We have sent you a PM to help you more with this problem, please check.

fansa04e8053 Posted at 8-16 18:36
Same problem on Asus Zenfone 7 Pro after an update to android 12

Hi, there. We are sorry for the inconvenience caused.
We have sent you a PM to help you more with this problem, please check.

Hello,

I have exactly the same problem on my Google Pixel 6 running Android 6, i've tried to reinstall the app with older version or the New one but it still don't work
Could you help me please?
King regards

Android 12 sorry for error

Thanks it works with the apk you sent me

Asahno Posted at 8-17 00:30
Thanks it works with the apk you sent me

You are welcome, if there is anything else that we can help with, please just let us know.

djiuser_H8fIyEmaGhtI Posted at 8-16 23:00
Hello,

I have exactly the same problem on my Google Pixel 6 running Android 6, i've tried to reinstall the app with older version or the New one but it still don't work

Hi, there. We are sorry for the inconvenience caused.
We have sent you a PM to help you more with this problem, please check.

Same Problem on my Samsung S21FE on android 12. Cant open mimo apk.

DJI Natalia Posted at 8-17 00:47
Hi, there. We are sorry for the inconvenience caused.
We have sent you a PM to help you more with this problem, please check.

Please help me too, dji mimo can't open on samsung s21Fe with android 12

djiuser_tegeJqEK89FX Posted at 8-17 02:00
Please help me too, dji mimo can't open on samsung s21Fe with android 12

Hi, there. We are sorry for the inconvenience caused.
We have sent you a PM to help you more with this problem, please check.

DJI Natalia Posted at 8-17 02:04
Hi, there. We are sorry for the inconvenience caused.
We have sent you a PM to help you more with this problem, please check.

Natalia, please help me also, dji mimo can't open on samsung s21 Ultra with android 12 .  Thanks in advance.  

DowntownRDB Posted at 8-17 03:35
Natalia, please help me also, dji mimo can't open on samsung s21 Ultra with android 12 .  Thanks in advance.

Hi, there. Sorry for your inconvenience. We have sent you a PM. You may have a check. Thank you.

as this is a problem that isnt just the mimo not working , ive had go4 now crash and fly app too maybe you could sort the problem as i now have 3 of your products that are unusable , or instead of pm,ing the solution to those who ask post the solution for all of us that are now sporting expensive paperweights (again)

DJI Natalia Posted at 8-17 00:47
Hi, there. We are sorry for the inconvenience caused.
We have sent you a PM to help you more with this problem, please check.

Hi, thank you for the answer but sorry where i found your pm?

DJI Natalia Posted at 8-17 00:47
Hi, there. We are sorry for the inconvenience caused.
We have sent you a PM to help you more with this problem, please check.

Hello,

Hello thanks for your answer, but where i found your pm? Sorry

DJI Thor Posted at 8-17 05:02
Hi, there. Sorry for your inconvenience. We have sent you a PM. You may have a check. Thank you.

Thanks Thor.  PM read and problem corrected.  

Hi, just got my OM5 today.  I have the same problem.  I have downloaded the DJI Mimo APK from the DJI website and went through the installation steps.  When I launch it, the screen flashes black and then goes back to my desktop.  Please send me the same PM that others have been receiving.  Thank you.

P.S.  I have a Samsung Galaxy S22+ with Android 12.

djiuser_H8fIyEmaGhtI Posted at 8-17 10:25
Hello,

Hello thanks for your answer, but where i found your pm? Sorry

Hi, there.
We saw your PM and have replied to you, please check.
Thank you.

djiuser_826QNEb9mTm9 Posted at 8-17 16:54
Hi, just got my OM5 today.  I have the same problem.  I have downloaded the DJI Mimo APK from the DJI website and went through the installation steps.  When I launch it, the screen flashes black and then goes back to my desktop.  Please send me the same PM that others have been receiving.  Thank you.

P.S.  I have a Samsung Galaxy S22+ with Android 12.

Hi, there.
We have sent you a PM to help you solve this problem, could you please check, thank you.

Hi DJI-Support,

as you can imagine, I have the same problem with my S21FE on Android 12. I also have 3 devices from DJI and neither MIMO, nor GO4 or DJI STORE don't open.

Maybe it's worth to post the solution somewhere in this forum or even on your main page.

Thank you in advance for your help.

PitB Posted at 8-18 01:35
Hi DJI-Support,

as you can imagine, I have the same problem with my S21FE on Android 12. I also have 3 devices from DJI and neither MIMO, nor GO4 or DJI STORE don't open.

Hi, there. Sorry for your inconvenience. Please note that our team has launched a new version of DJI Mimo on our official website. You may try to download it. Here is the link: https://www.dji.com/ca/downloads/djiapp/dji-mimo
As per DJI Go 4, we have also sent you a PM. You may have a check.

DJI Natalia Posted at 8-16 19:37
Hi, there. We are sorry for the inconvenience caused.
We have sent you a PM to help you more with this problem, please check.

Hi good day.. Kindly assist me how it works in s21 ultra cause it crashing always... Any advice to download any application?

djiuser_JpTE7TXF6CQq Posted at 9-1 02:35
Hi good day.. Kindly assist me how it works in s21 ultra cause it crashing always... Any advice to download any application?

Hi, there. We are sorry for your inconvenience.
May I confirm if you using DJI Mimo app as well?
If yes, could you please try to use the below link to see if your problem is resolved?
https://www.dji.com/downloads/djiapp/dji-mimo

Bonjour
J'ai le même problème avec le Samsung S21
Impossible de télécharger l'application et je ne peux pas l'installer avec le lien
Pouvez vous faire quelque chose svp ?
Merci

Marion Bouchez Billiet Posted at 12-29 07:29
Bonjour
J'ai le même problème avec le Samsung S21
Impossible de télécharger l'application et je ne peux pas l'installer avec le lien

Hello, there. Sorry for the inconvenience. May we know if you are unable to download the app or unable to install the app?

Hello - same problem!! S21 ultra FE with Android 13 an UI 5.0

Please sent me the newest mimo Version for my Phone..   

djiuser_srRvfZuHbx0N Posted at 1-3 12:32
Hello - same problem!! S21 ultra FE with Android 13 an UI 5.0

Please sent me the newest mimo Version for my Phone..

Hello, there. Sorry for the inconvenience. May we know if you are unable to download the app or unable to install the app? What error message you saw on the phone?

DJI Wanda Posted at 1-4 00:02
Hello, there. Sorry for the inconvenience. May we know if you are unable to download the app or unable to install the app? What error message you saw on the phone?

The installation works... but if i want to open the the app, nothing happens...

djiuser_srRvfZuHbx0N Posted at 1-4 06:53
The installation works... but if i want to open the the app, nothing happens...

The white background with the dji logo comes and then the app get closed.

Sometimes an error message comes like this "it's an mistake/error in the App. Please call the mimo Support to get an update for the App.

djiuser_srRvfZuHbx0N Posted at 1-4 15:12
Sometimes an error message comes like this "it's an mistake/error in the App. Please call the mimo Support to get an update for the App.

May we double confirm that if you have reinstalled the latest version from our website?
https://www.dji.com/downloads/djiapp/dji-mimo

Oh, yesterday we have allready reinstalled the latest version!! It's the Version 1.7.20 ... nothing... the same error!! Now, the osmo 6 is delivered... and the app doesn't work..

Maybe it works with an older version?? I need the app for all functions... why is it so a problem with android phones? If I get no option, i have to return the osmo 6...

I have the same problem with my galaxy s21 ultra on android 13. I can't open the apk from your website.

djiuser_srRvfZuHbx0N Posted at 1-5 05:24
Oh, yesterday we have allready reinstalled the latest version!! It's the Version 1.7.20 ... nothing... the same error!! Now, the osmo 6 is delivered... and the app doesn't work..

Hi there, the latest version of DJI Mimo app is 1.8.8, could you please try to download it again from our website and try again? https://www.dji.com/downloads/djiapp/dji-mimo

djiuser_IYbMwwXYQs1U Posted at 1-6 18:19
I have the same problem with my galaxy s21 ultra on android 13. I can't open the apk from your website.

Hi there, we are sorry for the issue, please try the following methods and see if the issue can be solved:

1. Go to the mobile phone’s “System Settings” and find “Installing an Unknown Application”. Enable the “Allow application installation from this source” switch.

2. Check the mobile phone’s internal storage, and clear its cache. The remaining memory must be greater than 2GB.

3. Please make sure that you have uninstalled the previous version of DJI Mimo app before installing the latest version, please back up the needed files and uninstall the app and try again.

4. Please try to find the app file in the file manager and install the app there.

Please keep us updated if the issue persists.

DJI Susan Posted at 1-6 20:00
Hi there, the latest version of DJI Mimo app is 1.8.8, could you please try to download it again from our website and try again? https://www.dji.com/downloads/djiapp/dji-mimo

Yes, that's my version... after download, it shows as version 1.7.20 - please, look at the screenshots.

I downloading the version v1.8.8 for android 8.0

And now? What can we do?