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M30T Faulty
2175 6 2022-8-19
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Greg Inspire 2
lvl.2
Flight distance : 10262 ft
South Africa
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Hi Guys

I m having problems with my M30T
When selecting the Zoom camera is the picture coming back to the controllor is just white (white image)
The wide and Thermal camera seems to be working fine

Anyone out there with the same problem or any idea of a solution

Regards
Greg
2022-8-19
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pspec
lvl.4
Flight distance : 2546693 ft
Switzerland
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Have you already tested the new firmware from 17.08.2022?

Matrice 30 Series RC DJI Pilot Offline Firmware Update V01.02.02.40
https://www.dji.com/ch/matrice-30/downloads

Regards
Peter
2022-8-19
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DJI Susan
Administrator
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Hi Greg, sorry for the issue, could you please tell us the firmware of the aircraft and controller, and provide a screen recording of the issue if it can be reproduced? We will check it with our engineers.
2022-8-30
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Greg Inspire 2
lvl.2
Flight distance : 10262 ft
South Africa
Offline

DJI Susan Posted at 8-30 04:58
Hi Greg, sorry for the issue, could you please tell us the firmware of the aircraft and controller, and provide a screen recording of the issue if it can be reproduced? We will check it with our engineers.

Hi There
I did the latest firmware update on Monday 22 August 2022
Aircraft Firmware: v04.02.00.00
Remote Controller Firmware: v01.02.02.40

But still the same problem


Regards
Greg
2022-8-30
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Greg Inspire 2
lvl.2
Flight distance : 10262 ft
South Africa
Offline

Greg Inspire 2 Posted at 8-30 05:11
Hi There
I did the latest firmware update on Monday 22 August 2022
Aircraft Firmware: v04.02.00.00

This problem has been there right from the start when I first switched on the drone
I then did all the firmware updates but still having the same problem
The zoom camera not working, just showing a white screen
2022-8-30
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DJI Susan
Administrator
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Greg Inspire 2 Posted at 8-30 05:30
This problem has been there right from the start when I first switched on the drone
I then did all the firmware updates but still having the same problem
The zoom camera not working, just showing a white screen

Thank you for your reply, I will have our engineers check on it, will keep you updated once they reply to me. Thank you for your patience.
2022-8-30
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DJI Susan
Administrator
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Greg Inspire 2 Posted at 8-30 05:30
This problem has been there right from the start when I first switched on the drone
I then did all the firmware updates but still having the same problem
The zoom camera not working, just showing a white screen

Hi there, please try to refresh the latest firmware for the drone, and relink the aircraft and controller. Try to select cameras between Zoom and Wide/Thermal camera multiple times. If the issue persists, we may suggest that you send the drone in for a further diagnosis.
May I know where are you located? If you are located in South Africa, kindly contact the reseller for assistance. Or you can contact our support via email at http://www.dji.com/support for further guidance.
2022-8-31
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