rcw88
lvl.1
United Kingdom
Offline
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DJI Stephen Posted at 8-31 19:48
Hello there rcw88. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please post a shirt sample video showing the issue for us to be able to see and can give out the best solution for this issue.. Thank you.
I will get a video done, in the meantime I have already tried:
1. no microSD card
2. a brand new microSD card, different brand
3. a different cable between the controller and the phone
4. updating the firmware on the controller to V04.11.0034
5. updating the app on the phone
6. trying to connect in multiple different locations to compensate for different levels of interference
7. restarting the phone
8. Installed the correct version of DJI Assistant 2, version V2.1.11, on MacOS BigSur
9. Plugged the drone directly into the Mac using a USB C cable - the drone never appears as a device in the USB list, neither does it appear when plugged into any other machine with a different operating system, Linux or Windows
10. Tried all the batteries from the pack, used fully charged batteries and partially discharged batteries.
11. Made sure the controller was fully charged.
12. Tried a WiFi Analyser to see if the drone has created a hot spot, as used to quick transfer photos - nothing found.
The drone boots, runs self tests and drops into an eternal loop of the rear LED's flashing a green/yellow colour, the front LED above the camera pulses as if everything is normal. |
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