Battery Station Communication warning for WB37 empty battery slot
1636 6 2022-9-19
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Orwikcons
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Serbia
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Hello!

The Station started to show communication warning (red blinking) for WB37 (small) battery first slot, with beeping. It charges batteries normally, except that in the first WB37 slot battery must be inserted before powering on the station in order to charge it. If battery is inserted after powering on (during beeping and red blinking), this slot will not charge. All other slots work normally.

The station, all batteries, UAV and controller are updated to latest firmware.

2022-9-19
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DJI Natalia
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Hi, there.
Thanks for the inquiry.
We will confirm with the relevant team and reply to you asap.
Please don't worry.
2022-9-20
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DJI Natalia
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update:
We recommend that you check whether the firmware of the battery and battery station matches the official release record.
If they match, it is recommended to send it back for a further check.
Here is the link: https://www.dji.com/support/repair

Thank you for your support.
2022-9-21
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Orwikcons
lvl.2

Serbia
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DJI Natalia Posted at 9-21 23:05
update:
We recommend that you check whether the firmware of the battery and battery station matches the official release record.
If they match, it is recommended to send it back for a further check.

All devices are updated with the latest firmwares. Thank You!
2022-9-27
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DJI Natalia
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Orwikcons Posted at 9-27 13:09
All devices are updated with the latest firmwares. Thank You!

You are welcome, if there is anything else that we can help with, please feel free to let us know.
2022-9-27
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Orwikcons
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Serbia
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DJI Natalia Posted at 9-27 17:45
You are welcome, if there is anything else that we can help with, please feel free to let us know.

I have uploaded the station log. Would you be so kind to analyze it in order to figure out where that error comes from?
2022-9-28
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DJI Natalia
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Orwikcons Posted at 9-28 12:47
I have uploaded the station log. Would you be so kind to analyze it in order to figure out where that error comes from?

Thanks for the update.
Please send us the log, we will see if we can help you more.
You can upload it via Google Drive or Dropbox and send us the link.
Thank you.
2022-9-28
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