Mavic 3 Cine camera and SSD no longer recognized by aircraft
1354 6 2022-9-20
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barnytj
lvl.2
Flight distance : 18343698 ft
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Tanzania
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I am currently on an assignment with my Mavic 3 Cine in Northern Tanzania.  Until this morning it has worked flawlessly for several months .  Footage from yesterday was copied overnight.  This morning, after being taken out of its hard carry case and switched on I noticed there was no camera display at all, and camera settings were not there.  It I go into the “about” page on the RC pro it lists the camera serial number as N/A.

Has anyone else had such an issue before?  It has not had any crashes or hard landing landings and has not been dropped.   Thanks in advance.
2022-9-20
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CloudVisual
Core User of DJI
Flight distance : 97545420 ft
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United Kingdom
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I would plug it into a PC and open up DJI Assistant and see what it's saying. You may have to flash the firmware and see if the problem persists.
2022-9-21
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barnytj
lvl.2
Flight distance : 18343698 ft
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Tanzania
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Assistant 2 does not detect the Mavic 3 and the computer doesn’t see the SSD any more..
2022-9-21
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CloudVisual
Core User of DJI
Flight distance : 97545420 ft
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United Kingdom
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Sounds like a serious hardware failure then. Nothing to do but raise a ticket with DJI. I hope you've got another drone to carry on your filming...
2022-9-21
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TonyPHX
Core User of DJI
Flight distance : 11229610 ft
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United States
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Something is broken.
2022-9-21
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DJI Stephen
DJI team
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Hello there barnytj. I am sorry for the trouble this has caused and thank you for reaching out. Since we are having this issue with your DJI Mavic 3 and have done several troubleshooting steps to fix the issue and still the issue persist. It would be best to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance with regards to this matter. We will do our best to help you and give out the best resolution for the said issue. Again, I am sorry and thank you.
2022-9-21
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djiuser_m2lUsskXqZ0T
New
Flight distance : 653550 ft
South Africa
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Hi, did you manage to overcome this issue? I'm experiencing the same issue and I am in the middle of a project assignment as well.
2023-4-28
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