DJI Thor
Administrator
Flight distance : 13602 ft
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Hi, there. Sorry for your inconvenience. Please follow the steps below to make further checks.
1. Please check whether the gimbal protector or the gimbal buckle has been removed before powering on the aircraft. If the gimbal motor is overloaded for this reason, please remove the gimbal protector or the gimbal buckle and then power on the aircraft again.
2. If an aircraft is powered on when it is placed on an uneven surface or when a foreign object has jammed the gimbal, the gimbal motor may become overloaded.
3. Please check whether an additional accessory (such as a filter) is mounted on the gimbal and camera.
If there is an additional accessory, attach the original lens on the gimbal and camera. Check whether the issue has been solved.
If there is no additional accessory, please skip this step.
4. Ensure that there is no additional accessory attached on the gimbal and camera. Please perform [Gimbal Auto Calibration] in [Gimbal Settings] of the app.
5. If this issue persists after calibration, please connect the aircraft to DJI Assistant 2 to refresh the firmware.
If the issue persists after the methods above have been used, please send it back to us for testing. |
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