Hi.

I have Gimbal problem with dji mini 2 etc - already got all shipping info and UPS etc...

BUT

As It's going from UK to the Netherlands, what about this bit?

To a [size=16.6667px]Customs Invoice[size=16.6667px] [size=16.6667px]- 3 copies of a completed customs invoice are required for shipments with a commercial
[size=16.6667px]value being shipped to/from non-EU countries.[size=16.6667px]


[size=16.6667px]Please insure the customs invoice contains address
[size=16.6667px]information, product detail - including value, shipment date and your signature.

mayby rewrite your text a bit......

Staffydog33 Posted at 9-24 08:43
[view_image]

thats how my post looks to me?

Hi.

I have Gimbal problem with dji mini 2 etc - already got all shipping info and UPS etc...

BUT

As It's going from UK to the Netherlands, what about this bit?

To a Customs Invoice - 3 copies of a completed customs invoice are required for shipments with a commercial
value being shipped to/from non-EU countries.

Please insure the customs invoice contains address
information, product detail - including value, shipment date and your signature.

The label documentation you receive from Dji by email will have the 3 copies of invoice required. You just have to sign and date them. All pertinent information re cost, weight etc is already on them. I don' t know how long you will be without your drone but I posted mine to the Netherlands and had a brand spanking new one in my hnds 6 days later. I don't see why it should be any different for you. Dji even followed up with a personal phone call to ask if I was satisfied with the outcome.Just put the address label into a see-through plasic bag so the customs authorities can take a copy of the invoice if they wish to do so.

[ Last edited by Staffydog33 In 2022-9-26 06:38 Editor ]\n\nim tring to select and delete, but when i click edit, i see a blank screen

phew, worked it out

why does it say 10km 720p Video Transmission on UK page FFS?

Why are you posting detailed information about your shipping and return incident?

Staffydog33 Posted at 9-24 09:11
***Do not reply to this e-mail. UPS and DJI Europe Bv. will not receive your reply.

This notice alerts you, DJI Europe Bv. has processed this UPS Returns request. A label has been created and is in transit to the pickup location.

I'll be a little more specific than TonyPHX was....

Why would you post your address on a public forum such as this?!?

Hi there. Thank you for reaching out and we're sorry for the trouble. Please do not post related information with regards to your return request as this contains your private information also your drone's information. We strongly recommend coordinating this with our team at https://www.dji.com/support for them to provide you with the necessary information. Thank you for your understanding and support.  

What is so difficult about printing off 5 pages of paper signing 3 of them and sticking them on a parcel as I've described. Don't forget to put your drone in the parcel!!!!

dnddad324 Posted at 9-24 17:45
I'll be a little more specific than TonyPHX was....

Why would you post your address on a public forum such as this?!?

well  at least his PIN bank code isn`t there.....

Wait for it!

JJB* Posted at 9-25 01:19
well  at least his PIN bank code isn`t there.....

okok, my apologies. basically will i have to pay for the repair?

could someone kindly explain exactly what advantage i get with dji care refresh?

Hey, I'm very apologetic for my mental health problems and lack of tech-savy stuff, but please don't go too far with the pi** taking.

Everybody likes a bit of banter etc, but some things I struggle with.

Face-to-face banter I'm OK with, but people hiding behind keyboards scare me.

Please accept my thick, Welsh, tech-NOT savvy and Illiterate rubbish.

If I have upset anybody, you are very welcome to attend my address, and you can have my personal apologies for my lack of, well...knowledge of everything and I can address any concerns you may have face to face. I should be humbled and hopefully educated by an educated person because – let's be frank, I need it.

Forgive my ramblings, diatribes, or whatever an Intelligent person may say, but being Welsh is bad enough (lol) but having PTSD, Anxiety, Social -phobia etc and also thick as 2 short planks, look, I'm sorry.

Thanks.
Matt.

DJI Paladin Posted at 9-24 20:29
Hi there. Thank you for reaching out and we're sorry for the trouble. Please do not post related information with regards to your return request as this contains your private information also your drone's information. We strongly recommend coordinating this with our team at https://www.dji.com/support for them to provide you with the necessary information. Thank you for your understanding and support.

My apologies.

Matt

Matt, nobody was trying to p%&*take. In fact some were trying to protect you from making big mistakes by putting your private info up on the forum.
The big advantage of care refresh is that for an outlay of £45 you are able to crash and burn with your drone twice in the first 12 months. As long as you have the wreckage to send back then Dji will replace the drone. (£45 each time though). Many users will eventually crash their drones and I am willing to bet that most of the crashes are pilot error. I and many others I suspect think that it is well worth it.

Staffydog33 Posted at 9-26 07:07
My apologies.

Matt

No worries, Matt just a friendly reminder only to secure your personal information. Should you have other inquiries, please don't hesitate to reach us. Thank you for your valued support.