DJI Susan
Administrator
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Hi there, thank you for reaching out. If the drone comes from an authorized channel, is not bound to the DJI Care Refresh before, and it is working properly, you can send us a verification video to get permission to purchase the DJI Care Refresh, here's the link for your reference https://repair.dji.com/en/djicare/customerupload
For your information, DJI Care Refresh and the corresponding product must be purchased from the same country or region. For more details about the DJI Care Refresh, you may visit https://www.dji.com/service/djic ... ndsite&from=nav or contact us directly.
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