I've tried contacting DJI support for going on 3 weeks now.  Emails, phone calls,  alll a no go.  I'm in LA CA, I've got a 3 month old P3 Pro with issues and I need RMA support pronto but DJI is out to lunch.  So disappointing.  Any suggestions as to how to reach these folks.  Maybe this forum?  

TD

Sorry for your  experience...  what sort of issues do you have exactly ? you can ask here on a forum as well

My email from Canada to China was replied to, in less than one minute.
That's remarkable. And it wasn't an Auto Reply.
My experience.  YMMV ;-)

RedHotPoker

Good luck with this... let us know how it goes.

Can you PM your email and phone number, the one  you was contacting DJI with, so it will be convenient to contact you and solve the problem. Thanks

I've been waiting months myself to send this thing back

They are ignoring my emails as well, the chat support is worthless, and the phone operators were rude!!!

kriskhalil@hotm Posted at 2015-8-11 00:21
They are ignoring my emails as well, the chat support is worthless, and the phone operators were rud ...

Just post something offensive here in the forums, that'll get you noticed!  

And never forget to put an emoticon at the end of a sarcastic comment!

Same here, but you are lucky you didn't get RMA number or sent your drone in.
It would take 3 month to repair...... without any communication between customer service and me......
DJI service is really sucks!!!!!

I think DJI is experiencing growing pains and their sales increased at a rate they had not planned for.  I know this does not help those who need repair services or assistance with their DJI products.  I hope DJI is able to meet the service demand in a far better manner then present.  I purchased a DJI3P and a DJI3A with plans to buy another DJI3P this month.  I bought my Phantoms for one reason, to have fun..

timswimm Posted at 2015-8-10 10:11
Sorry for your  experience...  what sort of issues do you have exactly ? you can ask here on a forum ...

Don't need the forum for support.  I need an RMA.  Though I appreciate the forum.

timswimm Posted at 2015-8-10 12:29
Can you PM your email and phone number, the one  you was contacting DJI with, so it will be convenie ...

Are you with DJI?

kriskhalil@hotm Posted at 2015-8-11 00:21
They are ignoring my emails as well, the chat support is worthless, and the phone operators were rud ...

You got to talk to someone on the phone?  You're a king!  How'd you do that.  I'll take rude over silence any old day.