Hello,I have an issue with my avata :
I downloaded DJI Assistant 2 for DJI FPV Series, my controller and my goggles are detected but my Avata is not detected.
I tried this on three computers, to use different usb c cable, to execute as an adminstrator, restart my computer, disable Windows defender ...
The internal storage and the sd card are detected, I can see the avata in the device manager "unknown device" and 5 seconds later it is replaced by "BULK Interface".


I don't know how to detect my DJI Avata on DJI Assistant 2 ...

Thank you in advance.

Double check which assistant you're using. Because 2 of the assistant programs will recognize all the other devices. But only one of the assistants were recognized the drone. Try downloading one of the other assistants. I would say which one but I don't really remember the moment. Then plug the drone in and see if it recognizes it.

SgtRay Posted at 10-7 11:37
Double check which assistant you're using. Because 2 of the assistant programs will recognize all the other devices. But only one of the assistants were recognized the drone. Try downloading one of the other assistants. I would say which one but I don't really remember the moment. Then plug the drone in and see if it recognizes it.

Thank you. It was the wrong programs : the DJi Assistant 2 Consumer Drone Series is the good one.

Chaussette Posted at 10-7 12:06
Thank you. It was the wrong programs : the DJi Assistant 2 Consumer Drone Series is the good one.

I hope this gets you up and flying!

Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please try to uninstall the current version of DA2 on your computer and reinstall the DJI Assistant 2 version using the link below then check if the issue persists? Please keep us posted. Thank you.

https://www.dji.com/downloads/so ... sumer-drones-series

I am trying to calibrate new downward vision sensor on an avata. I have the correct version of the app it just hangs at the last part. I can't get the dots to come on screen to start it. Any tips?

djiuser_rxM56ZGSn6A8 Posted at 10-9 21:47
I am trying to calibrate new downward vision sensor on an avata. I have the correct version of the app it just hangs at the last part. I can't get the dots to come on screen to start it. Any tips?

Did you switch the power ON of your drone ?

Thank you, this helped me too! I had the wrong version of the program!

Bonjour, j'ai également essayé de me connecter a l'assistant version :V2.1.14 et que ce soit allumé ou éteint l'AVATA n'est pas reconnu et pris en charge ...J' ai également cette erreur de capteur optique qui apparait et disparait et j'aurai voulu pouvoir ré-étalonner ce capteur .
Si vous avez une solution je suis prenneur,merci

I´m using the DA2 consumer with Avata, but no cable will connect. no problem to connect and acces the storage, but no DA2 have ever been possible. Boring !bought noumerous of cables, and tried for several times during . The AVATA is almost not even possible to use anymore, since it need firmware update...vorks like crap. Have almost given up. any Idea is welcome.

fansf2939750 Posted at 3-24 09:28
I´m using the DA2 consumer with Avata, but no cable will connect. no problem to connect and acces the storage, but no DA2 have ever been possible. Boring !bought noumerous of cables, and tried for several times during . The AVATA is almost not even possible to use anymore, since it need firmware update...vorks like crap. Have almost given up. any Idea is welcome.

Hi there. Thank you for reaching out and we do apologize for the trouble that this has caused. Please try to reinstall the DJI Assistant 2 software on your computer and please download and install it using the link below then test it again. If the issue persists, kindly use a different computer with the DJI Assistant 2 software then try connecting the Avata to check. Please let us know after the test so we can help you further. We appreciate your understanding and support.

https://www.dji.com/global/downl ... sumer-drones-series

DJI Paladin Posted at 3-24 19:21
Hi there. Thank you for reaching out and we do apologize for the trouble that this has caused. Please try to reinstall the DJI Assistant 2 software on your computer and please download and install it using the link below then test it again. If the issue persists, kindly use a different computer with the DJI Assistant 2 software then try connecting the Avata to check. Please let us know after the test so we can help you further. We appreciate your understanding and support.

https://www.dji.com/global/downloads/softwares/dji-assistant-2-consumer-drones-series

It does not work for me.  I can update the controller, the goggles, but it will not recognize the Avata 2.  Device manager says "Unknown USB Device (Device Descriptor Request Failed).

Update:

After a bunch of unplugging and plugging in the USB cable, it finally worked.