DJI Susan
Administrator
Offline
|
We are sorry for any inconvenience caused. DJI Avata has a built-in propeller guard that may increase flight resistance, especially when flying sideways though it can improve product performance and flight safety. Thus, in a strong wind environment, if the drone turns around at high speeds, or takes a sudden brake when flying sideways at high speeds, the drone may have an abnormal position. We may suggest the said scenario, turning and braking at a slower speed.
If you experienced the case and the drone got damaged because of this, please send the drone back.
Please fill out the online repair request on our official web and send the drone back https://repair.dji.com/repair/index.
Please remember to tick "Apply for data analysis" when filling in the info, data analysis can be processed as long as the drone is within the warranty period and the corresponding offer will be provided based on the analysis result.
|
|