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Can't purchase DJI Care Refresh?
247 3 10-14 10:48
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Gusdog
lvl.2
United Kingdom
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Purchased my Mini 3 today. I am trying to purchase the Care Refresh but it says - The serial number you entered does not support the purchase of this service. Please select the corresponding product.

Can anyone help? The 48 hour clock is ticking
10-14 10:48
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DJI Diana
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Flight distance : 2408 ft

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Hi Gusdog, We're sorry for the trouble buying the service plan for your drone. Normally, this error message means you're trying to buy a service plan that doesn't match the actual product that you have. Please make sure to buy the right service plan for your drone. Furthermore, you may send us a message and provide the serial number of the DI product for checking. Kindly keep us posted on the latest progress.
10-14 13:44
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Gusdog
lvl.2
United Kingdom
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All sorted now, thanks for the reply

10-15 13:14
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DJI Susan
Administrator

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Gusdog Posted at 10-15 13:14
All sorted now, thanks for the reply

Thank you for your confirmation, should you have any further questions, please feel free to ask.
10-15 19:01
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