Hi there. A simple question: Does the DJI Care Refresh follow the drone or the buyer? I hav just sold my Avata, and the new owner asked me about this??

if the new owner crashes the drone registered with dji care refresh, they should be able to get the coverage.

Care Refresh is linked to the serial number of the drone so will carry over to new owner.

DowntownRDB Posted at 10-22 05:15
Care Refresh is linked to the serial number of the drone so will carry over to new owner.

Thanks a lot!!  

I think you/buyer should talk to DJI care refresh staff and ask them to transfer the care refresh to the buyer account.

Svend Sandbaeligk Posted at 10-22 05:20
Thanks a lot!!

You're welcome and I'm sure a MOD/Admin will come along soon and confirm.  I've bought and sold a few drones and never had an issue with Care Refresh staying with the drone.  

I am not sure, in MY OPINION, should follow the serial number not the buyer's name or account, good question for CS, guess if follow first owner's DJI account the car refresh could be transferred to current owner

Hi there. Thank you for reaching out. The DJI Care Refresh is bounded to the drone's serial number. If the unit that you sold accidentally experienced a crash, the new owner simply files a ticket and provides the details of the drone like the serial number also other information on the form and we will process the DJI care refresh claim. Should you have other inquiries, please don't hesitate to reach us. Thank you for your valued support.

DJI Paladin Posted at 10-22 23:40
Hi there. Thank you for reaching out. The DJI Care Refresh is bounded to the drone's serial number. If the unit that you sold accidentally experienced a crash, the new owner simply files a ticket and provides the details of the drone like the serial number also other information on the form and we will process the DJI care refresh claim. Should you have other inquiries, please don't hesitate to reach us. Thank you for your valued support.

Thank you veru much!!  

Svend Sandbaeligk Posted at 10-23 04:12
Thank you veru much!!

You are very much welcome, Svend. Thank you for always choosing DJI!