Jonni Armani
lvl.2
Flight distance : 28058 ft
United States
Offline
|
DJI Paladin Posted at 10-29 19:07
Hi there. Thank you for reaching out and we're deeply sorry for the trouble. Can you please provide us with your Case number via PM so we can check your case here on our end? Please keep us posted. Thank you.
Hi, Paladin I just received an email saying that nothing could be done. I need DJI to do better than this. It's unacceptable. I understand the out of warranty but this is clearly a problem as stated by many users that are not being addressed. Please see how we can make this right, so I can continue to be a DJI customer in the future.
https://www.ifixit.com/Wiki/Drone_DJI_Phantom_FlyAway
Class Action Lawsuit
https://www.reddit.com/r/dji/comments/na9wds/looking_for_people_with_phantom_4_pro_v2_issues/
Jonni Armani
jonniarmani.com
Hulda (DJI Support)
Oct 30, 2022, 18:11 GMT+8
Dear Customer,
Thanks for your patience.
We apologize for any inconvenience this may have caused, and we are sorry to hear about your experience.
For your cas, we have checked the serial number of your aircraft, as the product is out of warranty period, we regret to inform you that we are unable to proceed with the free data analysis service.
If you could not recover the product and consider purchasing another one, we can offer you a 15% off discount for the Phantom 4 Pro V2.0 aircraft without the charger and remote controller.
Please kindly confirm with the following information if you would like to accept the offer:
Shipping address:
Contact name:
Phone number:
Should you have more questions, please feel free to let me know.
Thanks for your support. Have a nice day.
Best Regards,
Hulda
DJI Technical Support
Website: http://www.dji.com/support
Online service(data analysis related): Click Here
Service time: Mon - Fri: 07:00-18:30 (GMT+8).
This email is a service from DJI Support.
[86089W-R0G9M] |
|