DJI Natalia
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Thanks for the update. We are sorry to read about this problem.Could you please send us the photo at the interface, and may we know the following details as well?
1. If the status of the indicator light is always red?
2. Whether the main camera can be charged and whether the SD card information can be read as well?
If you confirm there is a problem, you can send us your product. Here is the link: https://www.dji.com/support/repair
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