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No Sound While recording: Intermittent
158 8 11-18 05:12
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fans21131292
lvl.1
Flight distance : 370571 ft
United States
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Has anyone had any issues recording with no sound? Seems to be hit or miss, this morning I had 15 minute clip with no sound. Once I tried to play back I realize what had happened. Never powered the device off and then started record again and had sound. I downloaded the file on my phone and still no sound. A little frustrating since I have no focus issues.
11-18 05:12
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Fishycomics
Captain
United States
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are you getting  audio on eh camera in playback?
11-18 08:23
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fans21131292
lvl.1
Flight distance : 370571 ft
United States
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With most recordings yes, but this is the third instance with no audio. Setting are stereo, 4k 30 rocksteady pro settings. (I can dig deeper when near camera of the settings) Downloaded the file still no audio. Did a back-to-back 15 minute recording without turning camera off and the second recording has audio.
11-18 08:28
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DJI Tony
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Hi there, fans21131292. Thank you for reaching out, and we're deeply sorry for the trouble caused. To further isolate the issue, can you please confirm the specific microSD card that you are using? We will be waiting for your update. Thank you for your cooperation.
11-18 22:20
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04_STI
lvl.1
Flight distance : 370571 ft
United States
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90mb write speed should I be looking for a 120
IMG_20221119_085230324.jpg
11-19 11:22
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johansenfoto
Captain
Flight distance : 1152733 ft
Norway
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04_STI Posted at 11-19 11:22
90mb write speed should I be looking for a 120

This should be fast enough
11-19 12:50
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DJI Tony
Administrator

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04_STI Posted at 11-19 11:22
90mb write speed should I be looking for a 120

Hi there. Thank you for the update. We recommend that you try to format the SD card, and then test again. And please remember to back up your important files before formatting them. If the issue remains, you may consider using one of the recommended SD cards for the Osmo Action 3.
Here is the list of the SD card models:
SanDisk Extreme 32GB V30 A2 UHS-I Speed Grade 3
SanDisk Extreme Pro 32GB V30 A2 UHS-I Speed Grade 3
Kingston Canvas Go!Plus 64GB UHS-I Speed Grade 3
Kingston Canvas Go!Plus 128GB UHS-I Speed Grade 3
Kingston Canvas React Plus 64GB UHS-II Speed Grade 3
Kingston Canvas React Plus 128GB UHS-II Speed Grade 3
Kingston Canvas React Plus 256GB UHS-II Speed Grade 3
Samsung Pro Plus 256GB V30 A2 UHS-I Speed Grade 3
Kindly keep us updated. Thank you for your continued support.
11-20 00:51
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DJI-ytao
DJI R&D Squad
Flight distance : 1209413 ft
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South Africa
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Hi fans21131292, any original video u can provide so that we cancheck?

slow-motion and hyper lapse  does not have sound.
for video it should have.
11-25 00:15
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DJI Natalia
Administrator

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Hi, there.
We are sorry for the inconvenience caused.
May we have the original video so that we can check more details and offer you better assistance?
You can send it to us via Google Drive or Dropbox.
Thank you in advance.
11-25 00:24
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