Hi all! I want to see how happy the Android user community as a whole is when using the DJI MIMO app with DJI handheld gimbals.
I will be grateful for your answers!

Just got the mobile 6 and can't figure out what app to download. I tried the go app, and the information app. But nothing is clear about the main app to download for this product

I'm very unsatisfied. No 4k or 60fps recording for Android?? What a joke. Does DJI expect us to buy a new iphone just to be able to film in 60fps on the mimo app? I use a OnePlus 9 Pro

I can film in the stock camera app on or use filmic pro, but that's not the point. Why shouldn't Android users get the same functionality on the mimo app?

Been a DJI user for years (air2s, OM4, action) and there's been little improvement since I got the osmo 3 years ago. I upgraded to osmo 4 just for the magnetic clamp.

Seriously, have some respect for the customer base. 4k resolution and 60fps are standard requirements over the past few years.

Will not be purchasing a new gimbal until I can film in 4k 60fps on the mimo app on my osmo 4 or any newer gimbal.

The hit-and-miss compatibility is a big issue. Once I got a compatible phone, I haven't got too many problems with it. Using it with the Pocket 2.

Hello,
I bought the DJI OM4SE and am very happy with the gimbal. I use it with XIAOMI MI10, MIUI Global 13.0.2 (Android 11).
The MIMO app works and plays nice videos.
Unfortunately, a loud beep sound is emitted during actions, although I have turned the sound off in the app. In addition, instructions and hints for operation are constantly displayed.
I.e., I constantly have to tap on the screen during recording.
Furthermore, when I start the app, the main screen appears first.... (do I want to read web pages or record videos).
If I want to use the smartphone with gimbal, after starting the software should be ready to record.
Why do I have to confirm the Bluetooth connect extra?
Is there any way to change that?
The Mimo app has some good features, but that hinders the recording so much that I prefer to work with the camera app of the XIAOMI, then I only have to tap the screen to start or zoom.

No, all this app has given me is rage, and I would never buy a DJI product again because of it.

Absolutely not. By far the most useless software I ever downloaded. I am stuck with it because I had to activate the device it order for it to be usable. It doesn't have any use beyond that because the app doesn't even connect to the camera. I have tried for several hours to get my phone to pair with the camera and no fix had worked, I therefore cannot even update the device.
So It's just the typical bloatware.
Pity tho, I'd give it a go for editing that I have to do anyway.

Until yesterday the Android App was ok, but today (2024-06-27) I Upgraded and found the New App is not usefull any more:
-not connecting to Osmo action 3 when Phone mobile data is on
-no way to navigate between App Home and devece control
-cannot finde the device setings (Name, wifi pw etc)

The Mimo app is not working on a Oneplus Nord 2. Very disappointing.

Jens Stadsgaard Posted at 6-27 15:22
The Mimo app is not working on a Oneplus Nord 2. Very disappointing.

Hi there,
thank you for reaching out.

May we confirm if you have checked the list on our website? If not, please do so.
Here's the link for your reference: https://www.dji.com/dk/downloads/djiapp/dji-mimo

Should you have any other questions, kindly message us for assistance.
Thank you.

djiuser_SKYFcAyLk0Eo Posted at 6-27 13:20
Until yesterday the Android App was ok, but today (2024-06-27) I Upgraded and found the New App is not usefull any more:
-not connecting to Osmo action 3 when Phone mobile data is on
-no way to navigate between App Home and devece control

Hi there,
thank you for reaching out.

We apologize for the unpleasant experience. Before we proceed, could you please confirm if you received any error messages when encountering this issue? Also, we recommend trying to connect using a wi-fi connection to isolate the issue. Please let us know if the issue persists.

We are awaiting your response. Thank you.

DJI Natalia Posted at 6-27 22:04
Hi there,
thank you for reaching out.

OfCourse I have checked that, and stil it's disappointing that you don't support the OnePlus Nord 2.

You just get a white bar, and after some time the message that connection has failed.

jensstadsgaard Posted at 6-28 01:28
OfCourse I have checked that, and stil it's disappointing that you don't support the OnePlus Nord 2.

You just get a white bar, and after some time the message that connection has failed.

Hi there, thank you for your response and we do apologize for the trouble. Could you please tr the below if it helps:

- refresh the firmware version
- uninstall and install back the DJI app
- try another mobile device to confirm the compatibility.

If the issue still persists, kindly share us an operation video showing the issue for us to forward it to our engineering team and check further.

Thank you for your understanding and support.

how its possible, that app is still not getting better as this voting is there for 2 years? App is non responsive, not able to remember last setting for streaming, not able to use internal hot-spot for single click, not having twitch (need of use RTMP, but again - not user friendly setting) and other possibilities as default for streaming... And not talking about having possibility to run app on Beta releases of android as only one! Other apps are working fine. Make it sth about app refresh and better support of latest OS. I am not able to use my camera with stream for 8-9 month in a year for third year in a row!

I bought my Osmo Action 2 for streaming, for two years of owning that, has been able only 1/4 of that time to properly use that on latest Android OS releases...

Having these on support for 6 months(after official beta preview released) and just empty promisses about soon support. Same situation with new major release of Android every year
and for sure, app reinstalled...
Nothing... so... what should be my motivation to buy your new camera, if I am not able to use it with my phone?

DJI Natalia Posted at 6-28 03:29
Hi there, thank you for your response and we do apologize for the trouble. Could you please tr the below if it helps:

- refresh the firmware version

Hi,

The issue is stil there. I have tried reinstalling the Mimo app, restart in between. The Issue is actual the same in the Fly app.

A link to a screen video from from my phone trying to connect Video

It works fine from my tablet (Lenovo Tab M10 HD - Android 11)

DJI Natalia Posted at 6-28 03:29
Hi there, thank you for your response and we do apologize for the trouble. Could you please tr the below if it helps:

- refresh the firmware version

The video from not connecting

jensstadsgaard Posted at 6-30 07:56
The video from not connecting
https://cdn.djivideos.com/video_play/67c447bf-38c6-4051-baf5-d199bfe1fd0b

Just a Screenshot.

jensstadsgaard Posted at 6-30 07:59
[view_image]

Just a Screenshot.

Another

jensstadsgaard Posted at 6-30 08:01
Another

[view_image]

Hi there, thank you for sharing the required pictures and also the video. We've forwarded the videos and pictures to our engineering team fur further investigation. We do appreciate your patience in this and we'll share the updates once we got them from the corresponding team.

Thank you for your valued support!

When I export a video it makes a vertical green stripe on the right side of the video.

How do I solve this?

Thank you so much

Hi a, I've had very mixed experiences with this app. It's not okay just to set up. And you can't find it in the Play store Wouldn't connect straight away . It won't give me 60 FPS at 4K although it will do on my iPhone. I have a Google pixel pro 8. I have found the whole installation and set up procedure very tricky. In fact, I even had to go through support. However, the zoom function does work and everything else works now perfectly. Apart from I can't record in 4k 60fps

djiuser_JKqWpeyJ4cIH Posted at 7-2 11:45
When I export a video it makes a vertical green stripe on the right side of the video.

How do I solve this?

Hi there, thank you for reaching nd we do apologize for any inconvenience caused. Could you please confirm the specific DJI product you're using for us to check and advise you accordingly?

Looking forward to your response. Thank you for your support!

Toby Bell Posted at 7-3 06:00
Hi a, I've had very mixed experiences with this app. It's not okay just to set up. And you can't find it in the Play store Wouldn't connect straight away . It won't give me 60 FPS at 4K although it will do on my iPhone. I have a Google pixel pro 8. I have found the whole installation and set up procedure very tricky. In fact, I even had to go through support. However, the zoom function does work and everything else works now perfectly. Apart from I can't record in 4k 60fps

Hi there, thank you for reaching out and also for the genuine feedback you've shared. We do appreciate you taking your time to update us. Also, we do apologize for the hard time you've experienced when setting up the procedure.

May I confirm if you're still encountering the issue? If yes, could you please share us any video examples or pictures for us to have better understanding on this and advise you accordingly?

Looking forward to your response. Thank you for your valued support!  

jensstadsgaard Posted at 6-30 07:59
[view_image]

Just a Screenshot.

Hi there, thank you for your patience and we truly appreciate it. If the product can be connected to the DJI Mimo app on another mobile phone with a different system (for example, the product can be connected using a smartphone adapter (Lightning), but cannot be connected using the smartphone adapter (USB-C)), there is a high probability that there is an error with the adapter. It is recommended to purchase a new adapter. If the adapter is under warranty, kindly send back the adapter for replacement.

Furthermore, If the product can be connected to the DJI Mimo app on another mobile phone with the same system (for example, another mobile phone can be connected using the smartphone adapter (USB-C)), there is a high probability that there is a mobile device compatibility issue. Kindly try perform a force restart on your mobile device and check it works.


If the issue persists after the above mentioned operations, kindly share us the following details for us to check with our engineering team :
1) Go to Settings > About and provide a screenshot of the mobile phone model and system version.
2) Provide a screenshot of the DJI Mimo version number and the product firmware version.
3) Provide a video recorded from a third perspective which shows the issue (the complete connection process must be recorded
4) Provide the product’s log files and the time when the issue occurred.
5) Provide a QR code screenshot after uploading the issue logs in the app and the time when the issue occurred.

Looking forward to your updates. Thank you for your understanding and support!

The latest mimo app doesn't work anymore with my osmo pocket on Android.

It's asking fine accuracy location rights which I granted to the app but it's keeping looping on asking the permission so I can't use it anymore...

I'll have to find an old APK and revert to the old version. This is really annoying, it shouldn't even ask for this permission in the first place when connected using the built-in USB-C connector.

I really hope DJI will fix this bug ASAP.

DJI Natalia Posted at 7-8 04:12
Hi there, thank you for your patience and we truly appreciate it. If the product can be connected to the DJI Mimo app on another mobile phone with a different system (for example, the product can be connected using a smartphone adapter (Lightning), but cannot be connected using the smartphone adapter (USB-C)), there is a high probability that there is an error with the adapter. It is recommended to purchase a new adapter. If the adapter is under warranty, kindly send back the adapter for replacement.

Furthermore, If the product can be connected to the DJI Mimo app on another mobile phone with the same system (for example, another mobile phone can be connected using the smartphone adapter (USB-C)), there is a high probability that there is a mobile device compatibility issue. Kindly try perform a force restart on your mobile device and check it works.

DJI Natalia Posted at 7-8 04:12
Hi there, thank you for your patience and we truly appreciate it. If the product can be connected to the DJI Mimo app on another mobile phone with a different system (for example, the product can be connected using a smartphone adapter (Lightning), but cannot be connected using the smartphone adapter (USB-C)), there is a high probability that there is an error with the adapter. It is recommended to purchase a new adapter. If the adapter is under warranty, kindly send back the adapter for replacement.

Furthermore, If the product can be connected to the DJI Mimo app on another mobile phone with the same system (for example, another mobile phone can be connected using the smartphone adapter (USB-C)), there is a high probability that there is a mobile device compatibility issue. Kindly try perform a force restart on your mobile device and check it works.

Haven't made any video yet, but coming. I have no idea of where to find any log files, for the Mimo app.

As you see it's the latest updates.

The actual connection dialog is missing. Only a small white part of it is shown. I have seen it all on an old Lenovo Tab 10 tablet running Android 11 with no problem. So why does it not work on an android 13 phone. The Fly app does exactly the same. And from other searches it seems that issue has been there for a long time.

DJI Natalia Posted at 7-8 04:12
Hi there, thank you for your patience and we truly appreciate it. If the product can be connected to the DJI Mimo app on another mobile phone with a different system (for example, the product can be connected using a smartphone adapter (Lightning), but cannot be connected using the smartphone adapter (USB-C)), there is a high probability that there is an error with the adapter. It is recommended to purchase a new adapter. If the adapter is under warranty, kindly send back the adapter for replacement.

Furthermore, If the product can be connected to the DJI Mimo app on another mobile phone with the same system (for example, another mobile phone can be connected using the smartphone adapter (USB-C)), there is a high probability that there is a mobile device compatibility issue. Kindly try perform a force restart on your mobile device and check it works.

DJI Natalia Posted at 7-8 04:12
Hi there, thank you for your patience and we truly appreciate it. If the product can be connected to the DJI Mimo app on another mobile phone with a different system (for example, the product can be connected using a smartphone adapter (Lightning), but cannot be connected using the smartphone adapter (USB-C)), there is a high probability that there is an error with the adapter. It is recommended to purchase a new adapter. If the adapter is under warranty, kindly send back the adapter for replacement.

Furthermore, If the product can be connected to the DJI Mimo app on another mobile phone with the same system (for example, another mobile phone can be connected using the smartphone adapter (USB-C)), there is a high probability that there is a mobile device compatibility issue. Kindly try perform a force restart on your mobile device and check it works.

App crashes on my Pixel 7 phone, unable to open.

Dhananjay Thakur Posted at 7-9 11:43
App crashes on my Pixel 7 phone, unable to open.

Hi there, thank you for your response and we do apologize for the trouble. Could you please try the below steps if it helps:

- refresh the firmware version
- uninstall and install back the DJI app
- try another mobile device to confirm the compatibility.

If the issue still persists, kindly share us an operation video showing the issue for us to forward it to our engineering team and check further.

Thank you for your understanding and support.

jensstadsgaard Posted at 7-9 10:33
[view_image]

Hi there. We have escalated you case to our engineer for further evaluation. We will notify you once we receive an update from them. Thank you for your patience.

DJI Natalia Posted at 7-9 15:46
Hi there. We have escalated you case to our engineer for further evaluation. We will notify you once we receive an update from them. Thank you for your patience.

I have heard that others have the exact same problem on the same type of phone and other brands of phones. But do not know the exact phone.

And why is the mimo and fly app not on google play store?

And some of the menu items point to play store ex. About -> Rate DJI Mimo? Haven't checked other.

DJI Natalia Posted at 7-9 15:37
Hi there, thank you for your response and we do apologize for the trouble. Could you please try the below steps if it helps:

- refresh the firmware version

Firmware is updated and tried many times uninstalling and installation however the app does not start on Pixel 7.

Have used other spare mobile samsung M31s on which the app works but I want to use it on Pixel 7

jensstadsgaard Posted at 7-10 00:49
I have heard that others have the exact same problem on the same type of phone and other brands of phones. But do not know the exact phone.

And why is the mimo and fly app not on google play store?

Hi there, thank you for reaching out and we do apologize for the inconvenience.  Due to platform compatibility issue, the DJI Mimo app has been removed from Google Play since late-October. You cannot search for DJI Mimo in Google Play. To ensure a better product usage experience, please log in to the DJI official website to download the latest version of DJI Mimo.

For this issue, we'll share the informations once we've receice the updates from the corresponding team. We sincerely value your patience throughout this process.

Thank you for you valued support!

hehe2 Posted at 7-8 08:40
The latest mimo app doesn't work anymore with my osmo pocket on Android.

It's asking fine accuracy location rights which I granted to the app but it's keeping looping on asking the permission so I can't use it anymore...

I'm having a similar issue, the app is asking for "system positioning" to be enabled even though location and device scanning permissions have been granted.

I ended up going to version 1.11.2 (had to download it from a shady third party app site unfortunately). On that version it still gives the error but it actually connects to the camera.

im still bewildered that for some reason on a galxy s9 it wont save 1080p hyperlapses and /or timelapes, and when in 720p if they go over 1 minute of runtime  they wont either, makes me really question returning my osmo mobile

asking once more time...

when is planned to support Android 15? and what would be the policy for future releases officially support Android Beta releases at all?

It would be more than enough to replace check for Android version on start of an app by warning message that there might be an unstability, (and-or) having possibility also to not having these messages at all...

jensstadsgaard Posted at 6-28 01:28
OfCourse I have checked that, and stil it's disappointing that you don't support the OnePlus Nord 2.

You just get a white bar, and after some time the message that connection has failed.

Hey @jensstadsgaard, I had a same issue on my phone. What helped was to reset the wi-fi settings on DJI Osmo Pocket 3, and changing frequency from 5,8 (default) to 2,4. You can find it when you slide down the top bar on device, then Settings/Wireless Connection/Reset Wifi. And the same menu has Wifi frequency where you can change it to 2,4. Hope it helps. BR

AshNaCestach Posted at 7-17 07:52
Hey @jensstadsgaard, I had a same issue on my phone. What helped was to reset the wi-fi settings on DJI Osmo Pocket 3, and changing frequency from 5,8 (default) to 2,4. You can find it when you slide down the top bar on device, then Settings/Wireless Connection/Reset Wifi. And the same menu has Wifi frequency where you can change it to 2,4. Hope it helps. BR

It seems to work.

A setting I hasn't seen. I didn't think it would work. You have given me some hope, also to get my drone connected to the phone.

Thank you.