DJI Tony
Administrator
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Hi there. Thank you for reaching out, and we're sorry to read about the difficulties encountered. Here are some recommended troubleshooting steps you may try to fix the issue:
1. Remove the SD card from the aircraft, restart and relink again.
2. If the same, check if there's a firmware update available on the app. Ensure that the DJI RC is connected to your internet, and check for update prompts.
3. If the firmware update is not possible using the app, try updating or refreshing the firmware using the DJI Assistant 2 (Consumer Drones Series) software.
Here's how to update/refresh:
a. On your computer, install the DJI Assistant 2 (Consumer Drones Series) from this link. Once installed, launch the DJI Assistant 2.
b. Connect the drone/remote controller to the computer using a USB cable.
c. Power on the device. After the software recognizes it, click the device name icon.
d. Select "Firmware Update" from the left-hand side and choose the option to "Update" or "Refresh" whichever is available.
4. Once done, try the linking process again.
a. On your computer, install the DJI Assistant 2 (Consumer Drones Series) from this link. Once installed, launch the DJI Assistant 2.
b. Connect the drone/remote controller to the computer using a USB cable.
c. Power on the device. After the software recognizes it, click the device name icon.
d. Select "Firmware Update" from the left-hand side and choose the option to "Update" or "Refresh" whichever is available.
4. Once done, try the linking process again.
Kindly keep us posted. We appreciate your understanding and cooperation. Have a nice day. |
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