Hello,

I just received (today) Mini 3 Pro after repair service (case: CAS-11286153-L6W1L1) but instead of repair (I requested for repair not relacement) i've got a brand new drone with of course new serial number. Unfortunatelly there is no any service program for this serial when I chceked here: https://service.dji.com/djicare/coverage?site=djicare&from=process
Is my drone covered by DJI Care Refresh program? Is there some time needed for transfer? Do I need to do something?


Best Regards,
Pawel

Hi, Pawel. Sorry for the inconvenience. Could you check it again, please? Your DJI Care Refresh is already been transferred to your replacement unit. Thank you in advance for your patience.

Check Your Service Plan

DJI Diana Posted at 12-16 13:24
Hi, Pawel. Sorry for the inconvenience. Could you check it again, please? Your DJI Care Refresh is already been transferred to your replacement unit. Thank you in advance for your patience.

Check Your Service Plan

Hello,

Now it's ok. I have a valid care plan for new unit.

Thank you for your help

Pagi Posted at 12-16 13:51
Hello,

Now it's ok. I have a valid care plan for new unit.

You're most welcome, Pawel. Should you need to contact us for any reason, please know that we're always here to help. Thank you for choosing DJI.