Samsung galaxy screen changed
487 3 2022-12-21
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khellio
lvl.2

Thailand
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I have a Samsung Galaxy A21s.
Everything was working OK until 2 days ago when my screen blurred out with diagonal lines appearing as soon as I started the app with controller and drone activated.
When I close the app, the screen returns to normal.
Can anyone add suggestions to rectify.
320609541_897443874594892_489883872958923523_n.jpg
2022-12-21
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're deeply sorry for the trouble. Can you please try to uninstall and reinstall the app on your mobile device to see if the issue persists? You may refer to the link below for the direct download of the app on your mobile device. Please keep us posted. Thank you.

https://www.dji.com/downloads/djiapp/dji-fly
2022-12-21
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khellio
lvl.2

Thailand
Offline

DJI Paladin Posted at 12-21 18:22
Hi there. Thank you for reaching out and we're deeply sorry for the trouble. Can you please try to uninstall and reinstall the app on your mobile device to see if the issue persists? You may refer to the link below for the direct download of the app on your mobile device. Please keep us posted. Thank you.

https://www.dji.com/downloads/djiapp/dji-fly

Thank you. Your suggestion has resolved the issue.
2022-12-21
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DJI Paladin
Administrator
Flight distance : 318 ft

Offline

khellio Posted at 12-21 22:12
Thank you. Your suggestion has resolved the issue.

Great! We're glad that you already managed to isolate the issue that you experienced. Should you have other inquiries, please don't hesitate to reach us. Thank you for your continued support.
2022-12-23
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