From the First Officer to all pilots ☺
We wish you all a Merry Christmas from my hometown, Alvesta - Sweden

Hi guys

1 month has passed and dji has not come up with anything smarter than to send such a letter, after an authorized center in Vietnam wrote to them about repairing a defective mavic3 copter ...

1. a letter from the dji center in Vietnam to dji himself - it took them 1 month to connect with each other, this is the highest level of communication that I have seen for his 43 years of life))

2. letter dji's response to 1 letter, when they all got sick on the eve of Christmas, so to speak, the staff ran out, apparently it was hard to stretch that cable to Vietnam to write to their own dji authorized center.

3. I appeal to dji fans who will stand up for dji, I believe that you sincerely love the products that dji produces.  But the fact remains that dji has a defect in the products they produce and there is a huge problem with support in the world. Personally, I will think 7 times before buying the next new product from dji, since I have a negative experience of buying a defective mavic3 copter and as a result, dji's unwillingness to solve this problem promptly, I will remind you that the replacement of the gimbal and camera can be carried out in 2 hours, but 1 month has passed and dji is not able to agree, to convey clearly and clearly to his the client and to the DJI center algorithm of actions! This is a fact! About my spoiled emotional state on Christmas Eve, I'd rather keep silent or you'll throw slippers))

1 email

Dec 23, 2022, 15:20 GMT+8

Dear Alexiss,

Sorry for the late reply. As we are holding the Mavic 3 unit which belongs to Mr. Sergey and we have the Gimbal and Camera module in stock, we are willing to help him solve the issue as soon as possible for his convenience.
We only have one question - if we create a normal Local In-Warranty repair case, how will DJI confirm and return us with the other ....$?

Mr. Sergey's Mavic 3 unit will be handled for repair as soon as we receive the solution from you.

We look forward to hearing from you soon.

Best Regards,
DJI Authorized Service Center Vietnam.

2 email

DJI Support (DJI Support)

Dec 23, 2022, 20:10 GMT+8

Dear Customer,

Thanks for your email.
We are sorry to tell you that due to recent update of our public health policy, we are taking measures to make sure the agents and staffs remain as healthy as possible. Now it's a challenging times for us as some of our team members are away from work due to health condition.

We apologize in advance for any delay that might happen to the recent cases. We will get back to you at the earliest concern as soon as the workforce resume.

Thank you for your cooperation in helping us do our best to provide you with satisfying services.
Have a nice day!

Best Regards
Becky

Merry Christmas to everyone!

https://forum.dji.com/forum.php? ... p;page=1#pid2927799

Nicely done.    

Nice. Season's greetings to you and yours.

Thanks for the video!

Best wishes to you, and a good and healthy 2023
cheers
JJB

Beautiful footage.    Season's greetings.