DJI Tony
Administrator
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Hi, CounselingPeter. Thank you for reaching out, and we apologize for any inconvenience caused. We recommend that you update your firmware to the latest version. And to further check this, we need to ask for a sample that will help us determine whether the camera has soft focus issues. Here are the recommended parameters:
1. It is recommended to shoot in a well-lit environment and capture the back of the product’s package box (including Standard Combo and Adventure Combo).
2. Set the parameter as follows:
a) ISO: 100-200;
b) EV: 0; Make sure that the ambient brightness is bright enough;
c) FOV: Wide
d) Resolution/Frame Rate: 16:9 & Steady Disabled & 4K25 or 4K30;
e) Fixed Capturing: Ensure the camera and outer box remain fixed during capturing.
If possible, kindly offer us the serial number of the Osmo Action 3 via PM for confirmation. We look forward to your update. Thank you, and have a nice day. |
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