I damaged o3 unit.
939 3 2023-1-20
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djiuser_kemAnw7bxrpM
lvl.2
Flight distance : 193881 ft
Poland
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  I accidentally pulled the camera cable too hard.  in the transmission module I damaged the socket from the camera cable.  is there a possibility of a paid repair?
2023-1-20
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DJI Paladin
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Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're deeply sorry for the trouble that this has caused. In this case, I'm afraid that you may consider sending the unit in for a proper diagnosis. You may contact our support team to start up a ticket at https://www.dji.com/support . Thank you for your kind and understanding.
2023-1-21
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djiuser_kemAnw7bxrpM
lvl.2
Flight distance : 193881 ft
Poland
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DJI Paladin Posted at 1-21 03:17
Hi there. Thank you for reaching out and we're deeply sorry for the trouble that this has caused. In this case, I'm afraid that you may consider sending the unit in for a proper diagnosis. You may contact our support team to start up a ticket at https://www.dji.com/support . Thank you for your kind and understanding.

thank you very much.  it's not your fault.  I did it inadvertently.  Thank you and best regards
2023-1-21
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DJI Paladin
Administrator
Flight distance : 318 ft

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djiuser_kemAnw7bxrpM Posted at 1-21 05:24
thank you very much.  it's not your fault.  I did it inadvertently.  Thank you and best regards

You are most welcome. Should you need any further help settings up the repair case, please don't hesitate to reach us. Thank you for always choosing DJI! Have a nice day ahead.
2023-1-23
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