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I bought a Pocket2 pringting "display demo" please help
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2818 41 2023-1-20
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BBS
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South Korea
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I bought a used pocket2 to other people.
then, I connect my device to mimo app.
but I didn`t update my device. maybe it is used one.
My device`s firmware is stopped at 02.01.00.20
when I turn on the device, Setting in device is reseted.
can i fix this issue?
please help me.
my device`s SN number is '3PYCHAQ00A2668'
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2023-1-20
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DJI Paladin
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Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please try to uninstall and reinstall the DJI Mimo app on your mobile device and please try to connect it again to see if the issue persists? Please note that the most latest firmware version of the DJI Pocket 2 is V01.03.00.10. Also, could you please provide us a screen recording showing the issue for us to help you further? You may refer to the video tutorial below on how to properly setup your DJI Pocket 2. Please keep us posted. Thank you.

2023-1-21
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BBS
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South Korea
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DJI Paladin Posted at 1-21 20:15
Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please try to uninstall and reinstall the DJI Mimo app on your mobile device and please try to connect it again to see if the issue persists? Please note that the most latest firmware version of the DJI Pocket 2 is V01.03.00.10. Also, could you please provide us a screen recording showing the issue for us to help you further? You may refer to the video tutorial below on how to properly setup your DJI Pocket 2. Please keep us posted. Thank you.

https://www.youtube.com/watch?v=sCPtiK6B3Eg&t=1s

I delete the mimo app and reinstall mimo app.
then connect to my iphone and open mimo app.
but firmware update didn`t appear because my pocket is display demo.what shoud I do?
2023-1-21
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DJI Paladin
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BBS Posted at 1-21 20:54
I delete the mimo app and reinstall mimo app.
then connect to my iphone and open mimo app.
but firmware update didn`t appear because my pocket is display demo.what shoud I do?

Thank you for your response. Could you please provide us with a short video recording showing the operation/issue? You may upload the video to Google drive or Youtube and send the link here so we can check. Please keep us posted. Thank you.
2023-1-22
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BBS
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South Korea
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DJI Paladin Posted at 1-22 03:36
Thank you for your response. Could you please provide us with a short video recording showing the operation/issue? You may upload the video to Google drive or Youtube and send the link here so we can check. Please keep us posted. Thank you.


i make a video of trouble.
If the firmware version is low, shouldn't the firmware upgrade automatically? My device does not upgrade firmware.
https://youtube.com/shorts/dWXWNrSN2xE?feature=share

and I saw a similar last post. Please refer to it.
https://forum.dji.com/thread-262455-1-1.html


2023-1-22
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DJI Mindy
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BBS Posted at 1-22 22:05
i make a video of trouble.
If the firmware version is low, shouldn't the firmware upgrade automatically? My device does not upgrade firmware.
https://youtube.com/shorts/dWXWNrSN2xE?feature=share

Thanks for your notice. I replied to your PM, please take a look.
2023-1-23
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BBS
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South Korea
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DJI Mindy Posted at 1-23 01:59
Thanks for your notice. I replied to your PM, please take a look.

Thank you for your help!!! I love DJI!!
2023-1-23
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DJI Mindy
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BBS Posted at 1-23 04:30
Thank you for your help!!! I love DJI!!

You're welcome. Thanks for your support of DJI. Should you have any further inquiries, please feel free to contact us.
2023-1-28
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smajla88
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DJI Mindy Posted at 1-28 02:16
You're welcome. Thanks for your support of DJI. Should you have any further inquiries, please feel free to contact us.

Mindy, please help me too, I have exactly the same problem. I have also bought a pocket 2 that says "display demo" on it. So I can't update mine to the latest software either. I also believe it resets all settings automatically when I shut down/restart it. If you have any solution to those I would adore you.

thanks in advance
2023-3-7
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smajla88
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Or can someone help me? I would like to use my pocket 2 as well   
2023-3-9
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DJI Mindy
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smajla88 Posted at 3-7 17:58
Mindy, please help me too, I have exactly the same problem. I have also bought a pocket 2 that says "display demo" on it. So I can't update mine to the latest software either. I also believe it resets all settings automatically when I shut down/restart it. If you have any solution to those I would adore you.

thanks in advance

Sorry for the late reply. I sent you a PM, you can take a look.
2023-3-11
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djiuser_Cb5BASDcZdIf
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Germany
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BBS Posted at 1-21 20:54
I delete the mimo app and reinstall mimo app.
then connect to my iphone and open mimo app.
but firmware update didn`t appear because my pocket is display demo.what shoud I do?

Hi, I just bought a used Pocket 2 which is also demo and is with firmware 02.01.00.20 and I can't update it through the app. Simply does not appear the option to download the new firmware. You managed to update your? Another question what was the difference in the operation you found in the camera to another that is not the Display Demo? Thank you
2023-8-13
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Aaron Gill
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Canada
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DJI Mindy Posted at 2023-3-11 01:09
Sorry for the late reply. I sent you a PM, you can take a look.

Could you send me the fix for this as well
3-22 23:01
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DJI Mindy
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Aaron Gill Posted at 3-22 23:01
Could you send me the fix for this as well

Hi there, I sent you a PM, you can take a look.
3-24 22:07
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djiuser_JDVt6iEi8Za6
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DJI Mindy Posted at 3-24 22:07
Hi there, I sent you a PM, you can take a look.

Hi, would you be so kind and send me the fix as well? Thank you.
3-26 22:32
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DJI Mindy
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djiuser_JDVt6iEi8Za6 Posted at 3-26 22:32
Hi, would you be so kind and send me the fix as well? Thank you.

Hi there, may I ask if your product is Pocket 2 and the firmware is the same as the OP's? If yes, please check your PM.
3-27 00:03
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djiuser_X2lO1sNbZMss
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Spain
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I have the same problem, please tell me how to solve it, thank you
4-18 11:18
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djiuser_X2lO1sNbZMss
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Spain
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BBS Posted at 2023-1-23 04:30
Thank you for your help!!! I love DJI!!

I need to know how you solved it, I have the same problem. Thank you so much
4-19 07:07
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djiuser_X2lO1sNbZMss
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djiuser_X2lO1sNbZMss Posted at 4-18 11:18
I have the same problem, please tell me how to solve it, thank you

N/S 3PYCHAK00A3402
4-19 13:59
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DJI Paladin
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djiuser_X2lO1sNbZMss Posted at 4-18 11:18
I have the same problem, please tell me how to solve it, thank you

Hi there. We're deeply sorry for the trouble that this has caused. Kindly confirm what specific DJI product you are currently using so we can check it further. Also, are you having issues with "display demo" message? If yes, kindly provide us the screenshot of the firmware that you are using with the unit so we can check it further. Please keep us posted.
4-19 20:04
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djiuser_X2lO1sNbZMss
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Spain
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DJI Paladin Posted at 4-19 20:04
Hi there. We're deeply sorry for the trouble that this has caused. Kindly confirm what specific DJI product you are currently using so we can check it further. Also, are you having issues with "display demo" message? If yes, kindly provide us the screenshot of the firmware that you are using with the unit so we can check it further. Please keep us posted.

My device does not upgrade firmware.
I also believe it resets all settings automatically when I shut down/restart it.
pocket 2 that says "display demo" on it
S/N Dispositivo 3PYCHAK00A3402
Información de versión V02.01.00.20
Muchas gracias
4-19 22:20
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DJI Paladin
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djiuser_X2lO1sNbZMss Posted at 4-19 22:20
My device does not upgrade firmware.
I also believe it resets all settings automatically when I shut down/restart it.
pocket 2 that says "display demo" on it

Thank you for your response. Regretfully, a demo display unit cannot perform a firmware update. We suggest to contact the seller where you purchased the unit to ask for a refund or replacement. We appreciate your understanding.
4-20 23:31
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djiuser_X2lO1sNbZMss
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Spain
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DJI Paladin Posted at 4-20 23:31
Thank you for your response. Regretfully, a demo display unit cannot perform a firmware update. We suggest to contact the seller where you purchased the unit to ask for a refund or replacement. We appreciate your understanding.

But, in this same chat this same situation has been resolved for other users. How has it been possible?
4-21 08:47
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DJI Paladin
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djiuser_X2lO1sNbZMss Posted at 4-21 08:47
But, in this same chat this same situation has been resolved for other users. How has it been possible?

Thank you for your response. Unfortunately, this issue cannot be resolved remotely and you must contact the seller where you purchased it for a refund or replacement. Hoping for your understanding and support.
4-22 00:34
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Yanncd FrenchStreetMedic
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France
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BBS Posted at 2023-1-23 04:30
Thank you for your help!!! I love DJI!!

Hello, can you share the fix ?
It seems you're not alone with this issue.
4-22 08:02
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djiuser_P9cmO5LTsnEd
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Australia
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Hi, ive also bought a used omso pocket 2 that says “Display demo”. 2 problems, I cant connect it to my memo app as the wifi option is not available and second its still uses the the old software and i do not know how to update to new software. Any help would be appreciated thanks
4-26 01:25
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DJI Paladin
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djiuser_P9cmO5LTsnEd Posted at 4-26 01:25
Hi, ive also bought a used omso pocket 2 that says “Display demo”. 2 problems, I cant connect it to my memo app as the wifi option is not available and second its still uses the the old software and i do not know how to update to new software. Any help would be appreciated thanks

Hi there. We do apologize for the trouble that this has caused. Please note that a "Demo Display" unit cannot be connected to the DJI Mimo app to update the firmware. We highly recommend contacting the seller where you purchased the unit to ask for a refund or replacement. Thank you for your understanding and support.
4-26 20:21
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Milos13
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Czechia
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DJI Mindy Posted at 3-27 00:03
Hi there, may I ask if your product is Pocket 2 and the firmware is the same as the OP's? If yes, please check your PM.

Hi, I have the same problem. I bought dji pocket 2 "display demo" with firmware version 02.01.00.20. I want to update it but it is not possible in the app. Can you help me please?
6-17 01:29
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DJI Natalia
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Milos13 Posted at 6-17 01:29
Hi, I have the same problem. I bought dji pocket 2 "display demo" with firmware version 02.01.00.20. I want to update it but it is not possible in the app. Can you help me please?

Hi there, we do apologize for the trouble that this has caused. Please note that a "Demo Display" unit cannot be connected to the DJI Mimo app to update the firmware. We highly recommend contacting the seller where you purchased the unit to ask for a refund or replacement.

Thank you for your understanding and support.
6-17 22:08
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Milos13
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Czechia
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DJI Natalia Posted at 6-17 22:08
Hi there, we do apologize for the trouble that this has caused. Please note that a "Demo Display" unit cannot be connected to the DJI Mimo app to update the firmware. We highly recommend contacting the seller where you purchased the unit to ask for a refund or replacement.

Thank you for your understanding and support.

Hi, but other guys in this thread fixed this problem by updating it through sd card. Is it possible to send me update files for V01.03.00.10?
6-18 00:30
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DJI Mindy
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Milos13 Posted at 6-18 00:30
Hi, but other guys in this thread fixed this problem by updating it through sd card. Is it possible to send me update files for V01.03.00.10?

Hi there, I sent you the firmware via PM, you can take a look.
6-18 00:58
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Milos13
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DJI Mindy Posted at 6-18 00:58
Hi there, I sent you the firmware via PM, you can take a look.

Hi, it worked thank you so much Mindy  
6-18 01:30
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DJI Mindy
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Milos13 Posted at 6-18 01:30
Hi, it worked thank you so much Mindy

You're wlecome. If there is anything else we can help you with, please feel free to contact us.
6-18 02:26
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djiuser_gv5AzEZSris7
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DJI Mindy Posted at 6-18 02:26
You're wlecome. If there is anything else we can help you with, please feel free to contact us.

Thanks for your help Mindy.
6-28 04:29
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DJI Mindy
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djiuser_gv5AzEZSris7 Posted at 6-28 04:29
Thanks for your help Mindy.

It's our pleasure. May I ask if there is anything I can help you with?
6-29 00:13
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Ray Jacks
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DJI Mindy Posted at 6-29 00:13
It's our pleasure. May I ask if there is anything I can help you with?

I don't know why you are keeping the firmware file secret from users and they've already paid for this service by purchasing your product.
7-3 20:39
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DJI Natalia
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Ray Jacks Posted at 7-3 20:39
I don't know why you are keeping the firmware file secret from users and they've already paid for this service by purchasing your product.

Hi there, thank you for reaching out. Kindly understand that releasing the firmware file could make it easier for hackers to discover these vulnerabilities and exploit them. Also, by keeping it private, we can ensure users follow the proper update procedures.

Thank you for your understanding and support!
7-4 02:13
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Ray Jacks
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DJI Natalia Posted at 7-4 02:13
Hi there, thank you for reaching out. Kindly understand that releasing the firmware file could make it easier for hackers to discover these vulnerabilities and exploit them. Also, by keeping it private, we can ensure users follow the proper update procedures.

Thank you for your understanding and support!

Nonsense, hackers can get to the firmware if they want to, I think it's job security for you.
7-4 06:43
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DJI Natalia
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Ray Jacks Posted at 7-4 06:43
Nonsense, hackers can get to the firmware if they want to, I think it's job security for you.

Hi there. Thanks for your feedback. We understand your frustration, but releasing the firmware file can have unintended consequences. While it's true that determined hackers might eventually find vulnerabilities, delaying their access helps protect our users in the interim. Thank you.
7-4 10:09
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Qdripple
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Hi!, I bought mine secondhand last week and facing the same issue. It has a display demo written on the body (which I had no idea about when I was purchasing it) and doesn't retain the setting after a restart. It also does open the camera facing front no matter if I press the power button or function button, I'd be glad if this could be fixed. Please help me.
7-6 09:06
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