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Aerial Gimbal FAQs
3308 3 2014-9-22
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DJI-Terry
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China
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H3-2D/3D

1. Does the gimbal H3-2D/3D support Gopro2 camera?
H3-2D/3D does not support Gopro 2. Currently, we don’t have any gimbal that support Gopro 2
The current supported cameras areGopro3 、 Gopro3+ , black and silver version.

2.The GOPRO stopped recording duringthe flight when used on H3-2D.
Issue description: The camera stoppedrecording during the flight sometimes.
Analysis: There may be 2 causes:
a: The camera falls into overheatprotection.
b: The SD Card is full or defect.

3.H3-2D/3D gimbal slant to one sideduring flight
Description:
UAV flying with fierce motion will causeH3-2D gimbal slant and unable to recover its position except power cycle.
Analysis:
Gimbal IMU version 1.2 has a self-protectfunction that during the flight, the gimbal would turn into sleep mode whensuffering a certain level of force. And power off and on again is the only wayto wake it up. Update the firmware to latest version might solve this issue.
Another cause could be the Roll axes agedduring long-time usage. This might require a factory repair.

4.Do I still need to calibrate when I receive the gimbal?
No, you do not need do any calibrating, just install the camera and it’s ready to work.


5.Can I be free to change the camera and lens at will?
You can’t, each gimbal has been calibrated with the exact type of camera and lens. Pleaes call local DJI Zenmuse authorized dealers or DJI headquarter.


6.Can the Zenmuse Gimbal work alone?
No, it must work together with DJI Naza-M or DJI WooKong-M, A2 autopilot systems.


7.Will the gimbal charge the GoPro? And when charge is full, will it stop automatically?
Yes the gimbal will charge for the GoPro camera and it will not automatically stop charging. The camera itself will determine whether continue to charge or not.


8.The base board of the gimbal is getting hot after using the equipment for a while.
This is normal. There is a built-in circuit board which will get hot when it is working.


9.The gimbal is not balanced after I power on?
Balance calibration is needed, please contact your dealer for repair.


10.Can I control the pitch and roll of the gimbal?
Currently can only control pitch.


11.Can the H3-2D/3D gimbal be installed on Phantom 1?
Yes.


12.Why my Windows 7 OS cannot install the assistant software driver successfully?
Some of the users who use WINDOWS 7 operating system may not have the usbser.sys file, please download this file and put it into C: \ WINDOWS \ system32 \ drivers, and then reinstall the driver. Download the usbser.sys file.




2014-9-22
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DJI-Terry
lvl.3

China
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Z15 SERIES

1.The video-out image from Z15-GH3 flicker
Due to the different camera formats such as PAL, NTSC, need to upgrade HDMI board to V4.0 or above.

2.The Zenmuse Z15-5N output video signal not so clear
Issue description:
The output video signal not so clear, touch and roll the AV cable could help the image transport.
There could be 2 reasons lead this problem:
A, AV cable itself are in bad contact
B, PSR-TS are in bad contact.
Suggestion:
When setup the HDMI cable, don’t drag it too heavy. And choose as clean spot as possible to take-off.
3High frequency vibration Zenmuse Z15 - GH3 abnormal sound
Issue description:
Gimbal stabilization is normal, normal signal, but the high frequency resonance. Abnormal sound hand electricity opportunities disappear. Let go still problem.
Case analysis:
Need to fasten and tighten all the camera screws

4.Zenmuse Z15 - GH3 will splash screen to a certain Angle
Issue description:
Gimbal in sports to a certain Angle, the monitor will splash screen picture.
Case analysis:
Due to the camera formats V4HDMI plate can thoroughly solve the problem.

5.The output video of Zenmuse Z15-GH2 on monitor is black and white
Issue Description:
The gimbal is stable and function OK. Only the output video is black and white.
Analysis and conclusion:
The symptom is related to HDMI board. Change the HDMI board to latest version will be fine.

2014-9-22
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Tahoe_Ed
Administrator
Flight distance : 2605 ft
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United States
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Thank you Terry.
2014-9-24
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kosmas
lvl.3

Greece
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Zenmuse H3-2D lost smooth tilt move after upgrade from version 1.4 to 1.6 or 1.8
Solution: ???????

Video here:

2014-9-27
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