S20FE and Mavic PRO
384 5 2023-2-6
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SuperSebaS55
lvl.1
Flight distance : 76598 ft
Argentina
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Hi, I have a Mavic Pro and a S20FE Cell Phone and I can't get it to work. DJI GO 4 crashes and DJI Fly tells me that the device is not supported. Is there any solution?
2023-2-6
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UKMoose
Second Officer
Flight distance : 3657552 ft
United Kingdom
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Hi there seems to be a problem with your phone and the dji go 4 app.
Check this thread out.
https://forum.dji.com/thread-261219-1-1.html
2023-2-6
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DJI Tony
Administrator

Online

Hi, SuperSebaS55. Thanks for reaching out, and apologies for the inconvenience caused. Kindly try uninstalling and reinstalling the DJI GO 4 app. If the issue remains, please share a short video of the issue for further investigation. We'll be waiting for your update. Thanks for your cooperation. Have a nice day.
2023-2-6
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SuperSebaS55
lvl.1
Flight distance : 76598 ft
Argentina
Offline

Hello good morning. I tried the application that the partner indicated above, and at least with the DJI GO 4, I already have communication and it does not crash. These days I am going to test the drone if it can fly well and without problem. Will keep you informed. Thank you
2023-2-7
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DJI Tony
Administrator

Online

SuperSebaS55 Posted at 2-7 06:40
Hello good morning. I tried the application that the partner indicated above, and at least with the DJI GO 4, I already have communication and it does not crash. These days I am going to test the drone if it can fly well and without problem. Will keep you informed. Thank you

Thanks for the update, and we're glad to know that the app no longer crashes. Please keep us posted on your test flights. Stay safe!
2023-2-7
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GaryDoug
First Officer
Flight distance : 1264639 ft
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United States
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Your S20 phone should work perfectly. My Wife has the same one and works flawlessly.
2023-2-7
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