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Need defective batteries replaced
2109 10 2023-2-11
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Cmartin3977
lvl.4
Flight distance : 304744 ft
United States
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Hi,
  I’ve got 2 of the 3 mavic 2 pro batteries that came in my fly more combo that have swelled up to the point where they are hard to get them to properly latch into the drone anymore.  One has 64 charges and is
SN OP2AF8353400VJ. The other has  57 charges and is SN OP2AF83534011V.  The last has 62 charges and is SN OP2AF8G53403QP. The last one hasn’t swelled yet but am expecting it to at some point.  All the batteries have been flown properly and  never abused and always used dji charging equipment.The two  swelled batteries I don’t feel like is safe to fly anymore. How do I go about getting warranty replacements on these defective batteries? Thanks!
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2023-2-11
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DJI Gamora
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Hi, Cmartin3977. Thank you for reaching out and we're sorry to read about what happened to your batteries.  You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at [https://www.dji.com/support]. Thank you for your kind understanding.
2023-2-11
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DAFlys
Captain
Flight distance : 312090263 ft
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United Kingdom
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Please dont fly with swollen batteries,  they tend to swell more when they get warm and will eject themselves from the drone.     It's been a common issue over the last few years.  
2023-2-12
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Marty Markoe
Second Officer
Flight distance : 15135 ft
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United States
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I followed the instructions to return defective mavic 2 Pro batteries. The process was close to painless. And the replacement was quick.
2023-2-12
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Cmartin3977
lvl.4
Flight distance : 304744 ft
United States
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DJI Gamora Posted at 2-11 19:00
Hi, Cmartin3977. Thank you for reaching out and we're sorry to read about what happened to your batteries.  You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at https://www.dji.com/support[/url]. Thank you for your kind understanding.
I will make an inquiry into getting them replaced, they are well over the 15 day warranty, however upon reading up , it sounds like they might be related to the bad batch of batteries that dji has had.  Will they be replaced free of charge if they are related to the bad battery issue but over the 15day warranty period?
2023-2-12
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Cmartin3977
lvl.4
Flight distance : 304744 ft
United States
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Marty Markoe Posted at 2-12 06:07
I followed the instructions to return defective mavic 2 Pro batteries. The process was close to painless. And the replacement was quick.

Is there a separate form to fill out just for those batteries?
2023-2-12
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Cmartin3977
lvl.4
Flight distance : 304744 ft
United States
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DAFlys Posted at 2-12 00:19
Please dont fly with swollen batteries,  they tend to swell more when they get warm and will eject themselves from the drone.     It's been a common issue over the last few years.

That’s what I have been reading,  my last flight with one,  the battery partially ejected itself, but was still in contact with the drone enough to fly.
2023-2-12
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DAFlys
Captain
Flight distance : 312090263 ft
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United Kingdom
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Cmartin3977 Posted at 2-12 06:31
That’s what I have been reading,  my last flight with one,  the battery partially ejected itself, but was still in contact with the drone enough to fly.

There's been a number of cases of lost drones for batteries coming loose,   it's really not worth loosing the drone let alone a potential accident.  
2023-2-12
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Cmartin3977
lvl.4
Flight distance : 304744 ft
United States
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DAFlys Posted at 2-12 07:57
There's been a number of cases of lost drones for batteries coming loose,   it's really not worth loosing the drone let alone a potential accident.

No I don’t believe it is either.
2023-2-13
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DJI Gamora
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Cmartin3977 Posted at 2-12 06:15
I will make an inquiry into getting them replaced, they are well over the 15 day warranty, however upon reading up , it sounds like they might be related to the bad batch of batteries that dji has had.  Will they be replaced free of charge if they are related to the bad battery issue but over the 15day warranty period?

Hi, Cmartin3977.  Thank you for the reply. Please contact our support for warranty concerns, here's the link:[https://www.dji.com/support]. Thank you.
2023-2-14
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yogi053
lvl.4
Flight distance : 7956778 ft
United Kingdom
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Cmartin3977 Posted at 2-12 06:15
I will make an inquiry into getting them replaced, they are well over the 15 day warranty, however upon reading up , it sounds like they might be related to the bad batch of batteries that dji has had.  Will they be replaced free of charge if they are related to the bad battery issue but over the 15day warranty period?

What is this 15 day warranty then? I understood that there was at least 6 month warranty on batteries!
2023-2-14
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