I bought the battery from DJI's official Amazon store.     It gave me that "non DJI battery" error that I've seen that other's are having.

I talked with DJI repair.    They sent a UPS label & I shipped it to DJI for repair or replacement.

Today I got an e-mail that read;
"DJI FPV Intelligent  Flight Battery was malfunctioned,which caused failure to charge. This is  an Open Box product, and warranty service will not be provided by DJI.  Only paid repair service can be provided. Please contact your dealer if  warranty service is needed."

Please contact the dealer?    DJI IS the dealer!

I intentionally bought from DJI's own store so that any potential problems could be easily fixed.   


I called again & now I'm getting the run around from some call center people.

DJI, help me out here!!

Brad

Hi there, we are sorry to know about this issue. We will confirm with the corresponding team and get back to you asap.

Curious why you didnt just return it to Amazon?

I called DJI tech support to ask what I should do.     They told me to ship it to them & provided me a shipping label.
Just doing what DJI told me to do.

amazon has one of the best return services in the country.  if you buy it from amazon (regardless of the seller), you should handle the issues with amazon.  you probably dont even need to have the battery in hand, just reach out to amazon for a refund.