DJI Tony
Administrator
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Hi there. Thanks for reaching out, and we're sorry you're experiencing such difficulties.
Here are some recommendations you may perform/check:
1. If there are accessories attached to the gimbal and camera (such as filters), please remove them, recalibrate the gimbal, and check if the issue remains.
2. Check for any debris stuck on the gimbal. Power off the aircraft, move the gimbal gently at every angle with your hand and check whether there is any debris in the gimbal. If yes, clean them off, restart the aircraft, and recalibrate the gimbal.
3. Refresh or update the firmware through the DJI Assistant 2 (Consumer Drones Series).
If the issue persists, kindly post a short video showing the issue and the errors. We will be waiting for your update. Thank you, and have a nice day.
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