So....
This is the second Mavic 3 from DJI...

Have the same issue like 1st one, even if it is less visible: The gimbal is not maintained on perfect horizontal at full speed of drone...
Is very visible on accelerated movies with speed 2x....at the moment when drone is changing direction, is inclining in an angle...and not a soft angle but a few degrees.

For a so called "professional" drone, only from this point of view, is a junk...as I am working with most types and big producers, but this is only at Mavic 3 (not at Air2S, not at other producers)...
I see 2 possibilities:
1. The gimbal is too heavy and cannot be balanced corectly by motors
2. The software is not OK and need optimization.

DJI, please take your Mavic 3, put it in SPORT mode to be more visible and go forward at max speed...then make a turn left or right while still goes forward...take the video, put it in 2x or 4x speed, you will see how horizon is tilting...

Guys, how is your Mavic 3 at this point?

Hello, there. We are sorry for the inconvenience. Would you please send us video about the issue and tell us your case number?  We will check the issue  for you.

Please show us a video...   

Btw, it's a consumer drone!   

frankymusik Posted at 3-16 22:40
Please show us a video...   

Btw, it's a consumer drone!

Frank, you can make a video and speed it up...I am sure 99% will do the same.

DJI Wanda Posted at 3-15 07:05
Hello, there. We are sorry for the inconvenience. Would you please send us video about the issue and tell us your case number?  We will check the issue  for you.

Hi Wanda
More simple: ask your RD team to post a video with Mavic 3 in Sport mode changing direction as I described, WITHOUT inclining the gimbal...I am curious if they succeed in this...
Thanks

Geo_Drone, why don't you post a flight log for a flight that shows these problems?

Sean-bumble-bee Posted at 3-17 01:35
Geo_Drone, why don't you post a flight log for a flight that shows these problems?

I will, last week we had yellow codes of wind with guts over 85kmh, waiting for a proper day....

Geo_Drone Posted at 3-17 00:48
Hi Wanda
More simple: ask your RD team to post a video with Mavic 3 in Sport mode changing direction as I described, WITHOUT inclining the gimbal...I am curious if they succeed in this...
Thanks

Kindly understand that different customers have different issues and the different issue has different manifestation. We could not reproduce what you said solely based on your description. Also, some details can only be recognized through videos.  

DJI Wanda Posted at 3-17 19:03
Kindly understand that different customers have different issues and the different issue has different manifestation. We could not reproduce what you said solely based on your description. Also, some details can only be recognized through videos.

Ok, Will upload a video shortly.

Please help, DJI service says that the drone is fine, I haven't been able to use the drone for a month and I've been losing customers. Who also shoots, and what do you think?

https://youtu.be/Al_4FYQqNOY

AnastasiaFR Posted at 3-20 11:10
Please help, DJI service says that the drone is fine, I haven't been able to use the drone for a month and I've been losing customers. Who also shoots, and what do you think?

Hi, there.
We are sorry for the inconvenience caused.
And sorry that we can not check the video, would you mind uploading it via Google Drive or Dropbox and sending us the link? Besides, may we know how you contact our support before, then we can confirm the details better and do our best to help.
Thanks in advance.

Geo_Drone Posted at 3-20 04:01
Ok, Will upload a video shortly.

Thank you in advance.

DJI Natalia Posted at 3-20 17:52
Hi, there.
We are sorry for the inconvenience caused.
And sorry that we can not check the video, would you mind uploading it via Google Drive or Dropbox and sending us the link? Besides, may we know how you contact our support before, then we can confirm the details better and do our best to help.

Good afternoon , thanks for your answer and sorry for my English.  here is the link to the files.  https://drive.google.com/drive/folders/1LVBYZfFI_keWJo94Iosa7bfLFMb90cEp.  
Files: DJI_0660 and DJI_0612 , the gimbal not stable when (joysticks mode 2) the right stick is pushed left or right, and DJI_0676, here I'm trying to fly straight, but the drone will steer to the left.

AnastasiaFR Posted at 3-20 23:37
Good afternoon , thanks for your answer and sorry for my English.  here is the link to the files.  https://drive.google.com/drive/folders/1LVBYZfFI_keWJo94Iosa7bfLFMb90cEp.  
Files: DJI_0660 and DJI_0612 , the gimbal not stable when (joysticks mode 2) the right stick is pushed left or right, and DJI_0676, here I'm trying to fly straight, but the drone will steer to the left.

Thanks for the detailed information and the video you provided, we will ask the team to check it asap and keep you updated via Email.
If you need any support, please feel free to let us know here.

DJI Natalia Posted at 3-20 17:52
Hi, there.
We are sorry for the inconvenience caused.
And sorry that we can not check the video, would you mind uploading it via Google Drive or Dropbox and sending us the link? Besides, may we know how you contact our support before, then we can confirm the details better and do our best to help.

My case for completed previous message and answering for your question.

The first time I applied at the end of January:

CAS-11751457-K3X8M1

For almost 2 weeks, I begged the service center to make a test flight not in a closed hangar (since they answered my first request with just such a test and video), but in real flight conditions.  My request was ignored and they simply answered me if I want my drone back, but in any case, after 30 days (if there is no response from me), it will be returned to me.  In the end, I received my drone 3 weeks later in the same condition as I sent it.  Upon receipt, I once again updated and calibrated everything.  But you can see the result on the video, the problem with the horizon still remains.  2 weeks ago I already contacted Amazon (where I bought the drone) and asked for help from them.  As a result, my drone again got to your specialists and yesterday I received again a photo from the same hangar (CAS-12162873-L7B4J8) and that there are no problems with the drone!
If I bought an FPV drone or it would be my first drone and I wouldn’t understand how the camera should behave during the flight, I might agree with the service center, but I have a lot of your drones and none of them have ever had such a problem with the horizon  did not have!

AnastasiaFR Posted at 3-21 01:09
My case for completed previous message and answering for your question.

The first time I applied at the end of January:

Thanks for your reply, we will have them check your video as soon as possible.
Rest assured, we're here to keep you up-to-date and to help as best we can.
We apologize for this unpleasant experience again.

DJI Natalia Posted at 3-21 03:41
Thanks for your reply, we will have them check your video as soon as possible.
Rest assured, we're here to keep you up-to-date and to help as best we can.
We apologize for this unpleasant experience again.

Thank you so much !

AnastasiaFR Posted at 3-21 04:17
Thank you so much !

Looks like you've zoomed in quite a bit and that will exacerbate the slightest movement I've noticed myself. Could be wrong.

Flormo2002 Posted at 3-21 10:09
Looks like you've zoomed in quite a bit and that will exacerbate the slightest movement I've noticed myself. Could be wrong.

here are 3 videos.  two of them were shot on a zoom camera x7 only optical zoom (there are two of them in the Mavic 3, a wide angle and a zoom, and if I'm not mistaken, the zoom camera is also made for filming but il is not possible with my drone) and one video (which clearly shows the horizon problem) was filmed on the principal camera (wide angle)

AnastasiaFR Posted at 3-21 10:19
here are 3 videos.  two of them were shot on a zoom camera x7 only optical zoom (there are two of them in the Mavic 3, a wide angle and a zoom, and if I'm not mistaken, the zoom camera is also made for filming but il is not possible with my drone) and one video (which clearly shows the horizon problem) was filmed on the principal camera (wide angle)

Which controller are you using?

Mobilehomer Posted at 3-21 11:20
Which controller are you using?

I use it with DJI RC which has all the updates and DJI Fly 1.9.4 installed. I also asked the question when I sent it for the first time to the service, can the controller give such an error, but this question was ignored.  after I taught the drone back, tried it with the original remote control, the result was the same ... The remote control (joysticks) was also calibrated.

AnastasiaFR Posted at 3-21 12:59
I use it with DJI RC which has all the updates and DJI Fly 1.9.4 installed. I also asked the question when I sent it for the first time to the service, can the controller give such an error, but this question was ignored.  after I taught the drone back, tried it with the original remote control, the result was the same ... The remote control (joysticks) was also calibrated.

It is a common issue with Mavic 3, I have seen it and one drone already was exchanged because of this.
This is why I doubt is a malfunction, but more like a software issue or under-dimensioned gimbal motors that fails to balance the gimbal properly...
DJI should take action on this.

No other DJI (or other manufacturer) have this issues in stability of gimbal but MAVIC 3...
I will upload also a video as soon as I can with my second Mavic 3, same issues but lighter...still, enough not to be OK.

I’ve had this problem as well as I I problems with my M3 classic. It was just sent back today for service after they reviewed the videos of the malfunctions and especially the instability of the gimbal. Dji service is great. Just make sure to document everything you say is a problem so that they can see it. With so many variables while in flight it’s almost impossible to exactly replicate what happened to you.

Forsaken films Posted at 3-22 16:30
I’ve had this problem as well as I I problems with my M3 classic. It was just sent back today for service after they reviewed the videos of the malfunctions and especially the instability of the gimbal. Dji service is great. Just make sure to document everything you say is a problem so that they can see it. With so many variables while in flight it’s almost impossible to exactly replicate what happened to you.

I am glad that you have a successful experience with the DJI service.  I have been using DJI drones for 5 years now and this is the first drone I have had problems with.  Since the end of January, I have been trying to resolve this issue with the DJI repair service in Europe (I don’t know what service your experience was with) and so far, based on personal experience, I can’t confirm your words.

Geo_Drone Posted at 3-22 03:24
It is a common issue with Mavic 3, I have seen it and one drone already was exchanged because of this.
This is why I doubt is a malfunction, but more like a software issue or under-dimensioned gimbal motors that fails to balance the gimbal properly...
DJI should take action on this.

I talked to one person who works in film production and who has absolutely all DJI drones, he said that he had the same problem on the phantom 4 and that it was solved by replacing the compass, despite the fact that the program did not show any compass errors  

AnastasiaFR Posted at 3-21 04:17
Thank you so much !

Hi, AnastasiaFR.

Sorry for the belated reply.

We have double-confirmed this problem with our engineer.
Regarding the steady problem on the gimbal, please rest assured that this phenomenon is normal, because the absolute attitude accuracy of the gimbal is limited, the gimbal pointing of the drone may change during flight, especially when using a telephoto lens.
Also, we have checked your video again and we noticed that during the take-off stage, the gimbal of your drone was obviously skewed, and it returned to normal after taking off for a while. This is due to not fully warming up when you take off, but this will be resolved after you fly for a while.

If you have any related problems or need any support, please feel free to tell us here.

Thank you.

DJI Natalia Posted at 3-29 06:32
Hi, AnastasiaFR.

Sorry for the belated reply.

Thank you so much for your answer. what is really strange is that none of my drones have such a problem with the horizon as the Mavic 3. and everyone who I show the videos sent to your service unanimously say that there is definitely a problem with the horizon and  ask if I showed you these videos?  and are very surprised that the problem is not visible to the DJI service.

AnastasiaFR Posted at 4-3 07:43
Thank you so much for your answer. what is really strange is that none of my drones have such a problem with the horizon as the Mavic 3. and everyone who I show the videos sent to your service unanimously say that there is definitely a problem with the horizon and  ask if I showed you these videos?  and are very surprised that the problem is not visible to the DJI service.

Hi, AnastasiaFR.
Please rest assured that we have double-confirmed this problem with our engineer already, and they checked your video and confirmed that this is normal.
Also, we noticed that we have sent out the package already, we hope you can receive it asap and if you need any support later, please feel free to contact us here anytime.

DJI Natalia Posted at 4-3 19:36
Hi, AnastasiaFR.
Please rest assured that we have double-confirmed this problem with our engineer already, and they checked your video and confirmed that this is normal.
Also, we noticed that we have sent out the package already, we hope you can receive it asap and if you need any support later, please feel free to contact us here anytime.

Hi Natalia,
The only thing that seems really strange to me is that only the DJI service center does not see any problems in my drone ... Since in all the forums where I posted the videos sent to DJI, everyone had only two questions:
- are all the calibrations done?  
And after I said yes, all calibrations were done, everyone said only the following: “did you show these videos in DJI, because there is definitely a problem and this is not normal!”.  
But apparently this is normal for the service center DJI, because when testing the drone in a closed hangar (without a real flight), it is normal that they do not see problems.  
You know it's like if I bring the car to the garage on a tow truck, they will start it, turn the steering wheel on the spot without leaving the garage and say that the car is serviceable.
Apparently the European DJI service works the same way!

AnastasiaFR Posted at 4-4 10:13
Hi Natalia,
The only thing that seems really strange to me is that only the DJI service center does not see any problems in my drone ... Since in all the forums where I posted the videos sent to DJI, everyone had only two questions:
- are all the calibrations done?  

Hi, AnastasiaFR.
Sorry for the belated reply.Please rest assured that we test the drone outdoors.
However, we will double-confirm the details and have further discussions with our engineer and see if we can help you further with this problem.
Once we got any updates, we will get back to you here soon.

Anytime you zoom you’re going to start dropping stability. Also Sport mode (in my opinion) is for transitioning to your next scene faster so you can start recording.  Flying around zoomed in and in sport mode I don’t know what you expect out of a $2,000 drone. Go into normal or cinema mode.  Have you watched how much the drone jerks and moves when it’s near you?  It practically rotates vertically to stop in sport mode. Just watch it. Fly towards yourself in sport and let go of the controls and watch the actual drone. It’s doing some crazy movements.  Cinema mode may be better for you.

dronethemoment Posted at 4-6 04:31
Anytime you zoom you’re going to start dropping stability. Also Sport mode (in my opinion) is for transitioning to your next scene faster so you can start recording.  Flying around zoomed in and in sport mode I don’t know what you expect out of a $2,000 drone. Go into normal or cinema mode.  Have you watched how much the drone jerks and moves when it’s near you?  It practically rotates vertically to stop in sport mode. Just watch it. Fly towards yourself in sport and let go of the controls and watch the actual drone. It’s doing some crazy movements.  Cinema mode may be better for you.

Dude, is about changing the direction with a few degrees, not start and stop.
So you go forward and start to go left or right, in that moment the gimbal is no longer balanced, is inclining.
Also in normal mode if you have forward and full left or right the angle is changing...
I have eliminated all external factors that can give such error: Wind, IMU, sudden moves....is about the gimbal stability, where can be 2 things: software that cannot compensate properly or hardware that cannot keep up.
And sport mode is used for fast action scenes with cars and also in filming large sites, in case you do not know it, I tell you...
Cheers.

DJI Natalia Posted at 4-6 03:42
Hi, AnastasiaFR.
Sorry for the belated reply.Please rest assured that we test the drone outdoors.
However, we will double-confirm the details and have further discussions with our engineer and see if we can help you further with this problem.

Hi, AnastasiaFR.
We have double-confirmed with different engineers already. Please rest assured that this phenomenon is normal. If you meet such problems later, you can try to fine-tune it manually or adjust it.
Hope this helps.

DJI Natalia Posted at 4-7 01:15
Hi, AnastasiaFR.
We have double-confirmed with different engineers already. Please rest assured that this phenomenon is normal. If you meet such problems later, you can try to fine-tune it manually or adjust it.
Hope this helps.

Hi Natalia,

I already realized that this is normal for the European DJI service but not for all those who saw the videos I sent you.  The question is why this normal behavior is observed only on a small part of the drones, which are just FAILURE!!!  Apparently, only a small part of selected users get such a great chance, since the majority of Mavic 3 owners do not have this “super” option;  and it is not disabled, but constant, that no calibration can turn it off!  And the service never provided me with evidence that it was tested on the street !!!  Everything that was sent to me was from a closed hangar, which is why I say (and I have no reason to say otherwise, since I am based on evidence) !!!  Although, this drone (which was in your service) is no longer of interest to me, since it was replaced with a new one (and not by the DJI service, although it was your service that had to do this, but apparently the European service is so incompetent, or does it on purpose  for some reason, leading to decriedization of the brand).  And I assure you that the new drone works perfectly, which once again confirms my conclusion that the drone that I sent you 2 times and which is supposedly normal for a European service is actually not working!!!  It remains only to find out about the competence of the testers of the service or their specific intent!

AnastasiaFR Posted at 4-9 22:58
Hi Natalia,

I already realized that this is normal for the European DJI service but not for all those who saw the videos I sent you.  The question is why this normal behavior is observed only on a small part of the drones, which are just FAILURE!!!  Apparently, only a small part of selected users get such a great chance, since the majority of Mavic 3 owners do not have this “super” option;  and it is not disabled, but constant, that no calibration can turn it off!  And the service never provided me with evidence that it was tested on the street !!!  Everything that was sent to me was from a closed hangar, which is why I say (and I have no reason to say otherwise, since I am based on evidence) !!!  Although, this drone (which was in your service) is no longer of interest to me, since it was replaced with a new one (and not by the DJI service, although it was your service that had to do this, but apparently the European service is so incompetent, or does it on purpose  for some reason, leading to decriedization of the brand).  And I assure you that the new drone works perfectly, which once again confirms my conclusion that the drone that I sent you 2 times and which is supposedly normal for a European service is actually not working!!!  It remains only to find out about the competence of the testers of the service or their specific intent!

Hi, AnastasiaFR.
Thanks for your reply. Please don't worry, we have done an outdoor test. The indoor video is to verify that the gimbal is not crooked when the aircraft is hovering.
If you still have concerns, please let us know, and we will do our best to help. Sorry again for the inconvenience caused.
Thanks again for your understanding.

DJI Natalia Posted at 4-10 03:27
Hi, AnastasiaFR.
Thanks for your reply. Please don't worry, we have done an outdoor test. The indoor video is to verify that the gimbal is not crooked when the aircraft is hovering.
If you still have concerns, please let us know, and we will do our best to help. Sorry again for the inconvenience caused.

If this behavior of the camera is normal for the DJI European service (given that all calibrations are done and the camera is in follow mode and not FPV), then they really are not competent.

I had issues in any mode, where gimbal was not leveled and was not self leveling after taking turns.IMU and compass calibration helped.

fans9dc521be Posted at 4-11 10:29
I had issues in any mode, where gimbal was not leveled and was not self leveling after taking turns.IMU and compass calibration helped.

All calibrations were done many times: IMU, compass, camera (!!!), I even took a level to check that the surface is even!  Everything remains unchanged, the horizon does not hold when turning.  But there are no problems for the European DJI service, which is why I conclude that they are incompetent.
And as I wrote above, this is not my first drone.  I have used all models of DJI drones (except Inspire) and only this drone has this problem.  And that is why I turned to the service, but apparently I need to deal with all the other drones that I have, because following the logic of the service, if everything is fine with this drone, then we must urgently send them to make this super option on all other drones  !

AnastasiaFR Posted at 4-11 11:11
All calibrations were done many times: IMU, compass, camera (!!!), I even took a level to check that the surface is even!  Everything remains unchanged, the horizon does not hold when turning.  But there are no problems for the European DJI service, which is why I conclude that they are incompetent.
And as I wrote above, this is not my first drone.  I have used all models of DJI drones (except Inspire) and only this drone has this problem.  And that is why I turned to the service, but apparently I need to deal with all the other drones that I have, because following the logic of the service, if everything is fine with this drone, then we must urgently send them to make this super option on all other drones  !

Hi, AnastasiaFR.
We totally understand your concerns.
And to better help you with this problem, our relevant team will contact you soon.
If there is anything else that we can help with, please feel free to let us know.

DJI Natalia Posted at 4-11 23:44
Hi, AnastasiaFR.
We totally understand your concerns.
And to better help you with this problem, our relevant team will contact you soon.

Hi, Natalia!

I'm looking forward to when they contact me.  They can even prepare, as I will definitely have a few questions:

- why are they contacting me after already sending my drone back twice saying everything is fine with it?  Personally, it is logical for me to contact the client when I have access to a faulty device and can immediately check what the client is talking about.  But, the logic is different for everyone, so it will be very interesting to talk and understand why they will contact.

- Do they wonder why a client who has been using the company's products for 5 years and has many models of drones (which is easy to check on his account) never contacted them with other drones, and now sends them 2 times the same drone, with the same problem, sends evidence of this problem, but for service the drone works fine and they do not see problems with the horizon, although you have to be blind not to see how this horizon moves and the proof of this is the photo sent a few posts earlier  (this is a screenshot from the video that was sent to the service, to describe the problem, the video shows all the phases ).

- Why are the requests of customers ignored, namely the request to send a video of a test that they conducted in an oitdoor (after all, this could be the best proof that they really did test outside in real flight conditions, and at the same time show that such problems as on  They don't have the video I sent.)  But no such video was sent and the request was ignored!  I was only sent a video from the indoor hangar, where the drone remained almost in place!