DJI Diana
Administrator
Flight distance : 2408 ft
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Hi there. Sorry to hear about the incident. I have pulled up an email ticket number using your Forum account. Meanwhile, we did not notice that you have an ongoing service case. If you have not started a repair case and sent in the drone, you can send it in first. The local team will manage a damage assessment for the drone and will send you an invoice of repairing the damaged parts. Please click https://www.dji.com/us/service/repair to start an online repair case.
Besides, may we know where did you get the estimated service fee? If you have already got a repair case, please tell us the case number, we will look into the details. Thank you.
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