Hola, mi dron no hace zoom. no me aparece la X2 que aparecia al lado del boton rojo. gracias

Hello, there. Sorry for the inconvenience. Would you please check the camera settings and tell us your feedback?
Frame Rates and Zoom Factors Supported by the Zoom Function for Mavic Air 2:

(1) 4K ZOOM mode (supports 24 - 30 fps), zoom factor: 1X - 2X.

(2) 2.7K video mode (supports 24 - 60 fps), zoom factor: 1X - 2X.

(3) 1080P video mode (supports 24 - 60 fps), zoom factor: 1X - 4X.

Debes poner el video en modo normal lo que es lo mismo no ponerlo en D-log o HLG y cuando pones video ya saldra el zoom.

EN LA ULTIMA ACTUALIZAION DE DJI EN DRONE MAVIC AIR 2S DEJO DE FUNCIONAR EL ZOON DIGITAL SERA QUE ESTO LO REPARAN

MI WHATSAPP ES +573157080416 O CORREO 1LASSNTONMIYER@GMAIL.COM SI ALGUIEN TIENE INFORMACION SOBRE ELLO

DJI Wanda Posted at 2023-3-24 22:18
Hello, there. Sorry for the inconvenience. Would you please check the camera settings and tell us your feedback?
Frame Rates and Zoom Factors Supported by the Zoom Function for Mavic Air 2:

EN LA ULTIMA ACTUALIZAION DE DJI EN DRONE MAVIC AIR 2S DEJO DE FUNCIONAR EL ZOON DIGITAL SERA QUE ESTO LO REPARAN

MI WHATSAPP ES +573157080416 O CORREO 1LASSNTONMIYER@GMAIL.COM SI ALGUIEN TIENE INFORMACION SOBRE ELLO

denyirc@hotmail Posted at 2023-8-31 19:32
Debes poner el video en modo normal lo que es lo mismo no ponerlo en D-log o HLG y cuando pones video ya saldra el zoom.

EN LA ULTIMA ACTUALIZAION DE DJI EN DRONE MAVIC AIR 2S DEJO DE FUNCIONAR EL ZOON DIGITAL SERA QUE ESTO LO REPARAN

MI WHATSAPP ES +573157080416 O CORREO 1LASSNTONMIYER@GMAIL.COM SI ALGUIEN TIENE INFORMACION SOBRE ELLO

djiuser_bgL6TuC83paP Posted at 3-3 08:51
EN LA ULTIMA ACTUALIZAION DE DJI EN DRONE MAVIC AIR 2S DEJO DE FUNCIONAR EL ZOON DIGITAL SERA QUE ESTO LO REPARAN

MI WHATSAPP ES +573157080416 O CORREO  SI ALGUIEN TIENE INFORMACION SOBRE ELLO

Hi there. We do apologize for the inconvenience caused. Before we request to send in the unit, kindly please try to perform some troubleshooting steps that could rectify the issue.

1. Please make sure to update the firmware of the drone and remote controller to the latest version using the DJI Assistant 2 software.

2. Make sure that the current settings support the zoom function. If not, please set the relevant resolution and frame rate to use the feature.

For the DJI Air 2S, it supports zooming up to 8x, but it does not support zooming in or out when shooting 10-bit or 120fps videos. The detailed scale factors in each shooting mode are as follows:

(1) When recording a 1080p video at 24 to 30fps, the zoom can range from 1x to 8x. When shooting at 48 to 60fps, the zoom can range from 1x to 6x.
(2) When recording a 2.7K video at 24 to 30fps, the zoom can range from 1x to 6x. When shooting at 48 to 60fps, the zoom can range from 1x to 4.2x.
(3) When recording a 4K video at 24 to 30fps, the zoom can range from 1x to 4.3x. When shooting at 48 to 60fps, the aircraft does not support zooming in or out.
(4) When shooting a 5.4K video, the aircraft does not support zooming in or out.
(5) When shooting 1080p videos either at 120 fps or in HDR/D-Log M/HLG mode, the aircraft does not support zooming in or out.

3. DJI Air 2s does not support zoom in photo mode and MasterShots.

If the issue persists, please provide us a short video showing the settings and operation for us to check it further. Please keep us posted.