Pretty new RC controller is having difficulty connecting to any wifi network. I have tried the hotspot with my phone verifying the password is correct, multiple wifi networks on my home ubiquiti wifi network. With security on and off. I have tried 2.4 & 5ghz networks. I have also resetting the network settings, then just resetting the entire controller and its still not connecting to wifi. One more thing I have done is connect it to my drone and manually set  the connection to the drone to the 5.8ghz channel to make sure that nothing was interfering with the 2.4 channel. Anyone else have any suggestions?

Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please try to do a factory reset on your DJI RC and try again to see if the issue persists? After doing the factory reset, you may plug in your DJI RC via DJI Assistant 2 software on your computer and update/refresh the firmware. You may download the software at the link below. Please let us know if the issue persists. Thank you.

https://www.dji.com/downloads/so ... sumer-drones-series

DJI Paladin Posted at 3-30 17:29
Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please try to do a factory reset on your DJI RC and try again to see if the issue persists? After doing the factory reset, you may plug in your DJI RC via DJI Assistant 2 software on your computer and update/refresh the firmware. You may download the software at the link below. Please let us know if the issue persists. Thank you.

https://www.dji.com/downloads/softwares/dji-assistant-2-consumer-drones-series

I have done that already. I tried updating to latest and downgrading to the earliest. With resetting to factory on both as well.

djiuser_YxBudLLkjjwH Posted at 3-30 17:37
I have done that already. I tried updating to latest and downgrading to the earliest. With resetting to factory on both as well.

Thank you for your response and we do apologize for the inconvenience. I have sent you a PM, kindly please check. Thank you.

Just want to update the post here and say it's been a little over a week now and the "engineers" still do not have an answer to this.

Did you ever resolve this?  I was having no trouble with the google wifi, but with my new ubiquiti wifi setup, the RC pro is acting the way you describe.

fansa5e95b25 Posted at 8-23 14:49
Did you ever resolve this?  I was having no trouble with the google wifi, but with my new ubiquiti wifi setup, the RC pro is acting the way you describe.

Hello there. Sorry about the inconvenience. Were you able to connect to the Wi-Fi with the correct password but not getting an internet connection or is it the Wi-Fi network not accepting your password?

I am having the same issue. I am definitely using the correct WiFi password. I have tried all of the steps listed in this post. Frustrating because I need to connect to wifi in order to log in to my profile, since the app kicks me out every two weeks or so - which is beyond frustrating in and of itself.

chris.janjic@bluechalk.com Posted at 1-14 17:43
I am having the same issue. I am definitely using the correct WiFi password. I have tried all of the steps listed in this post. Frustrating because I need to connect to wifi in order to log in to my profile, since the app kicks me out every two weeks or so - which is beyond frustrating in and of itself.

Hello, there. We're sorry for the inconvenience. May I ask for the screen recording showing the operation? Furthermore, to ensure flight safety, the FlySafe Database will be updated from time to time, which requires users to connect to the Internet. Thus, a prompt for account login is displayed to remind users to connect to the network. As for the DJI Mimo app, if you don't connect to the network for one month, the DJI Fly App will be logged out automatically after one month, and re-login is required. Please feel free to keep us posted on the latest information.

Hi what's the steps to resolve this. I did all that is described in this thread too and the rc2 won't connect to my phone Hotspot on first setup. I can't test fly the drone for the first time. I had the mini2 before and it was easy to start flying.

djiuser_LMjtUGoPBdJH Posted at 3-28 09:28
Hi what's the steps to resolve this. I did all that is described in this thread too and the rc2 won't connect to my phone Hotspot on first setup. I can't test fly the drone for the first time. I had the mini2 before and it was easy to start flying.

Hi there. Thank you for reaching out. Please confirm if you are referring to the DJI RC 2 remote controller. What specific drone are you using with this controller? Try to use your home WiFi connection other than Hotspot to further isolate the issue. Please keep us posted.

Hi everyone,

Just a quick heads-up, as I've been facing the same issue for quite some time, then realised how silly I had been: the DJI RC controller works on Android OS. On the main menu (where you see the album tab, the profile tab, etc.), slide down your finger from the top of the screen. WiFi sometimes automatically disables - I guess to save power while outdoor - and the software does not let you know that. It simply tells you 'hey dude, check your WiFi network'. Silly thing, but I was an inch close to factory resetting the controller before thinking of this.

Hope this will help,
Jesse

Hi everyone,
I have exactly the same problem with my new DJI RC Pro. The controller is connected via WiFi to a Teltonika RUTX50 mobile router. It gets a valid IP configuration via DHCP, but the network connection to any device in the same local subnet and internet access do not work. The controller blocks all network traffic (incoming and outgoing). The same controller works fine on other WiFi networks. It is very frustrating and I cannot find the root cause of this.

How did you solve the problem?

Regards,
Markus

mk112 Posted at 7-2 22:45
Hi everyone,
I have exactly the same problem with my new DJI RC Pro. The controller is connected via WiFi to a Teltonika RUTX50 mobile router. It gets a valid IP configuration via DHCP, but the network connection to any device in the same local subnet and internet access do not work. The controller blocks all network traffic (incoming and outgoing). The same controller works fine on other WiFi networks. It is very frustrating and I cannot find the root cause of this.

Hi there, thank you for reaching out an dwe do apologize for the trouble caused. Could you please try the following troubleshooting and check if it works:

- please try to do a factory reset on your DJI RC Pro
- update/refresh the firmware to the latest version
* You may download the software at  [ https://www.dji.com/hk-en/downlo ... sumer-drones-series ]

If the issue still persist, kindly share us an operation video demostratign the issue for us to investigate further and advise you accordingly.

Thank you for your patience and valued support!

Hello everyone,

I found the root cause of the problem. The follwoing IPv4 subnet are reserved for remote controllers and drones and they should not be used on your WLAN network:

192.168.41.0/24
192.168.100.0/24
192.168.101.0/24
192.168.120.0/24
192.168.121.0/24
192.168.130.0/24
192.168.131.0/24
192.168.140.0/24
192.168.141.0/24

I was using one of them and therefore the remote controller was not working. Now I changed my subnet to another one and it is working as expected!

Regards,

Markus

JesseMRN Posted at 6-23 01:42
Hi everyone,

Just a quick heads-up, as I've been facing the same issue for quite some time, then realised how silly I had been: the DJI RC controller works on Android OS. On the main menu (where you see the album tab, the profile tab, etc.), slide down your finger from the top of the screen. WiFi sometimes automatically disables - I guess to save power while outdoor - and the software does not let you know that. It simply tells you 'hey dude, check your WiFi network'. Silly thing, but I was an inch close to factory resetting the controller before thinking of this.

Ditto...  Had the same problem for almost a year before googled it

Keith Mikoff Posted at 7-27 15:31
Ditto...  Had the same problem for almost a year before googled it

Hi there,
thank you for reaching out.

Kindly inform us the full details of the issue that you experienced with your DJI product, and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

Hello.

I'm experiencing the same issue with my brand new RC2. I'm entering my correct password, but the RC2 won't connect to my wifi. I even tried using my phone as a hotspot to update the firmware, but it goes super slow and it eventually quits.

@mk112 suggested ipv4 subnet as a possible cause, but none of those addresses match mine. Anyone else found a solution?

So far, I'm not enjoying my DJI experience!

blwoot2 Posted at 8-4 06:24
Hello.

I'm experiencing the same issue with my brand new RC2. I'm entering my correct password, but the RC2 won't connect to my wifi. I even tried using my phone as a hotspot to update the firmware, but it goes super slow and it eventually quits.

Hi there, thank you for reaching out and we do apologize for the trouble. May I confirm if you've encountered any error? It would be best if you can share us a screenshot or a screen record for us to understand the situation better.

Also, please make sure the remote controller is updated to the latest firmware version.

Looking forward to your response. Thank you for your understanding and support!

chris.janjic@bluechalk.com Posted at 1-14 17:43
I am having the same issue. I am definitely using the correct WiFi password. I have tried all of the steps listed in this post. Frustrating because I need to connect to wifi in order to log in to my profile, since the app kicks me out every two weeks or so - which is beyond frustrating in and of itself.

I am having the same issue

My Mini 4 pro remote will not connect to wifi right out of the box did the firmware update tried different networks it not seeing networks automatically and will not accept manual input.

Frustrating and about to bring it back for a refund

DJI Natalia Posted at 7-28 01:49
Hi there,
thank you for reaching out.

y Mini 4 pro remote will not connect to wifi right out of the box did the firmware update tried different networks it not seeing networks automatically and will not accept manual input and I dont have the option of a factory reset in DJI Assistant 2

YRAJEET Posted at 8-15 09:40
y Mini 4 pro remote will not connect to wifi right out of the box did the firmware update tried different networks it not seeing networks automatically and will not accept manual input and I dont have the option of a factory reset in DJI Assistant 2

Hi there. Please make sure there is an available WiFi source around the controller, you can use a mobile phone or other mobile device to try to search for WiFi signals at the same location, and if your mobile device successfully detects multiple Wi-Fi networks in the same location but the controller remains unable to locate any, please proceed with the following troubleshooting steps:

1. Please change to a different WiFi network or mobile phone hotspot to see the controller can detect it.
2. Please back up the remote controller data and reset the controller, then restart it and try to connect again.

If the issue still persist, it is suggested to send in the device for a product inspection. You could visit the following link, https://repair.dji.com/, and create a case to send back for further processing. If you need assistance while submitting, you could also contact with our support service http://www.dji.com/support. Thanks.

DJI Natalia Posted at 8-15 14:59
Hi there. Please make sure there is an available WiFi source around the controller, you can use a mobile phone or other mobile device to try to search for WiFi signals at the same location, and if your mobile device successfully detects multiple Wi-Fi networks in the same location but the controller remains unable to locate any, please proceed with the following troubleshooting steps:

1. Please change to a different WiFi network or mobile phone hotspot to see the controller can detect it.

Did you read the post, Tried different networks tried firmware update cant do factory reset as option no available cant back up controller as  this is right of the box.

thinking I'm just going to return to the store and try a different brand

YRAJEET Posted at 8-17 05:01
Did you read the post, Tried different networks tried firmware update cant do factory reset as option no available cant back up controller as  this is right of the box.

thinking I'm just going to return to the store and try a different brand

We apologize for the any inconvenience caused, may I ask your device serial number? You may send me the serial number via personal message. We will check this further for you.

I have a problem with connecting the controller to certain devices. I have tried using different phones to hotspot the controller but only certain phones work. A message appears saying that there is a conflict of IP addresses between the devices. How can i resolve this conflict in order to connect to the controller to the phone ?

I have this same issue.

djiuser_isRNXrtghIq3 Posted at 8-29 16:49
I have this same issue.

Hi there,
thank you for reaching out.

As recommended in reply 2#, can you please try to do a factory reset on your DJI RC? Then, you may plug in your DJI RC via DJI Assistant 2 software on your computer and update/refresh the firmware.

Please let us know if the issue persists. Thank you.

JesseMRN Posted at 6-23 01:42
Hi everyone,

Just a quick heads-up, as I've been facing the same issue for quite some time, then realised how silly I had been: the DJI RC controller works on Android OS. On the main menu (where you see the album tab, the profile tab, etc.), slide down your finger from the top of the screen. WiFi sometimes automatically disables - I guess to save power while outdoor - and the software does not let you know that. It simply tells you 'hey dude, check your WiFi network'. Silly thing, but I was an inch close to factory resetting the controller before thinking of this.

I was facing the same issue and it did no occur to me that wifi was disabled (I am an iOS user). Thank you so much, your response really helped!

Please help. I used my DJI Mini3 before with my phone, but last month I had to download a controller DJI RC and I can't connect to a select WI-FI network.

djiuser_dQHqqUfw9Mtc Posted at 9-5 11:17
Please help. I used my DJI Mini3 before with my phone, but last month I had to download a controller DJI RC and I can't connect to a select WI-FI network.

Hi there,
thank you for reaching out.

Ensure that a WiFi source is available near the controller. Use a mobile phone or another mobile device to search for WiFi signals at the same location. If your mobile device detects multiple Wi-Fi networks but the controller cannot find any, please follow these troubleshooting steps:

1. Please change to a different WiFi network or mobile phone hotspot to see the controller can detect it.
2. Please back up the remote controller data and reset the controller, then restart it and try to connect again. Also, try logging out of your account and logging back in.

Please keep us posted. Thank you.

JesseMRN Posted at 6-23 01:42
Hi everyone,

Just a quick heads-up, as I've been facing the same issue for quite some time, then realised how silly I had been: the DJI RC controller works on Android OS. On the main menu (where you see the album tab, the profile tab, etc.), slide down your finger from the top of the screen. WiFi sometimes automatically disables - I guess to save power while outdoor - and the software does not let you know that. It simply tells you 'hey dude, check your WiFi network'. Silly thing, but I was an inch close to factory resetting the controller before thinking of this.

This helped me thank you