I send in the Mini 3 Pro with a noisy and sometimes shaky gimbal, within a week new drone was shipped and returned to me. Great service and one happy customer!

Yes, the DJI service is really amazing...   

Hi BergenB, thanks for sharing your experience here. Your feedback is our greatest motivation. We will keep providing professional service in the future. If there is anything else we can help you with, please feel free to contact us. Happy flying!

Yes DJI are great,  it's just such a shame that UPS are terrible.

Yes DJI are great,  it's just such a shame that UPS are terrible.

Always nice to read some positive feedback.  The majority of posts seem to be complaints about something or other - it gets rather tiring

I've also had great service from DJI.  My only complaint is that they use UPS and they are the worst logistics company.  We call UPS - Unreliable Parcel Service.  

Good for you. There charging me $66 dollars to replace a [art that costs $14

It's great to hear that the service is great.  Luckily I have never had to use it yet.  If I do it is good to know they stand behind their products and do a great job fixing their products.

Jake. A Posted at 3-31 05:14
Good for you. There charging me $66 dollars to replace a [art that costs $14

Hi there, may I ask if you have any inquiries about your case? If there is anything we can help you with, please let us know.

DJI Mindy Posted at 3-31 06:13
Hi there, may I ask if you have any inquiries about your case? If there is anything we can help you with, please let us know.

Thanks DJI Mindy, but I  already contacted your teem and they are taking care of it

Jake. A Posted at 3-31 07:05
Thanks DJI Mindy, but I  already contacted your teem and they are taking care of it

Okay. Should you have any further inquiries, please feel free to contact us.

Jake. A Posted at 3-31 05:14
Good for you. There charging me $66 dollars to replace a [art that costs $14

You have to add labour...

DAFlys Posted at 3-30 23:42
Yes DJI are great,  it's just such a shame that UPS are terrible.

Is UPS just for repairs, I ask because when i buy its normally DHL, I have a parcel from the shop coming today i think and thats DHL

Bashy Posted at 3-31 18:39
Is UPS just for repairs, I ask because when i buy its normally DHL, I have a parcel from the shop coming today i think and thats DHL

UPS for repairs and DHL for purchases I think,  at least thats my experience.    I sent my smart controller in as the plastic housing had cracked and they are sending me a replacement which is quite nice.   It's good they extended the warrenty to 24 months.   

DAFlys Posted at 4-1 00:02
UPS for repairs and DHL for purchases I think,  at least thats my experience.    I sent my smart controller in as the plastic housing had cracked and they are sending me a replacement which is quite nice.   It's good they extended the warrenty to 24 months.

Makes sense then, i have not needed to send in any of mine yet, there's always time though lol
Bonus on the replacement

Bashy Posted at 3-31 18:37
You have to add labour...

true, but not when its a manufacturer problem

Jake. A Posted at 4-1 13:37
true, but not when its a manufacturer problem

What was the issue? and yep, i agree, if should be warranty then there should be no charge whatsoever.

Bashy Posted at 4-1 03:25
Makes sense then, i have not needed to send in any of mine yet, there's always time though lol
Bonus on the replacement

It would be apart from UPS are shipping it up and down the country rather than towards me.

DAFlys Posted at 4-1 23:27
It would be apart from UPS are shipping it up and down the country rather than towards me.

oops, thats poor...

Bashy Posted at 4-2 03:23
oops, thats poor...

UPS is black and white for me,  it's either really really good or terrible.  

Bashy Posted at 4-1 18:33
What was the issue? and yep, i agree, if should be warranty then there should be no charge whatsoever.

loose right arm. I never crashed or had a hard landing.

Jake. A Posted at 4-3 04:39
loose right arm. I never crashed or had a hard landing.

There shouldnt be a charge for that!

DAFlys Posted at 4-2 23:41
UPS is black and white for me,  it's either really really good or terrible.

Well, at lest ya know what to expect, in a way. Unlike Herpes, they think changing their name will help folks forget, nope, cause they are still cr@p lol

Bashy Posted at 4-3 06:45
Well, at lest ya know what to expect, in a way. Unlike Herpes, they think changing their name will help folks forget, nope, cause they are still cr@p lol

Yes,  locally here they got caught at Christmas taking items out of their packaging and bagging them up to save space in their cars.   

I'm glad to hear your experiences with DJI have been great up to this point -- it give others like myself confidence in the brand. Thus far, DJI has been great in my experience as well. When I decided to return my DJI Mini 3 in order to upgrade to the DJI Mini 3 Pro not due to any fault of their own, they were helpful and understanding. When I missed the deadline to sign up for DJI Care + Refresh, they were helpful and understanding. DJI seems to be a great company that is very focused on customer satisfaction! I plan to be a customer for the foreseeable future. I hope this is the experience of most people but if it hasn't been reply to share your experience.