Rainbow lines
1525 8 2023-4-12
Uploading and Loding Picture ...(0/1)
o(^-^)o
fans766a742d
lvl.3
Flight distance : 283901 ft
  • >>>
United Kingdom
Offline

Recent footage taken had rainbow lines across after transferring footage from the sd card to my iPad. Anyone any idea why this is happening.
2023-4-12
Use props
ArcticPhoto
Second Officer
Norway
Offline

It is always a good idea to post examples when describing errors in images or videos.
2023-4-12
Use props
Labroides
Core User of DJI
Flight distance : 9991457 ft
  • >>>
Australia
Offline

The horizontal rainbow lines showing on your dng files are a recent problem with the Apple software you are previewing the dng files with.
There is no problem with the actual image files.
2023-4-12
Use props
DJI Paladin
Administrator
Flight distance : 318 ft

Offline

Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please upload the original file showing the issue via Google Drive and send the link here so we can check? Please keep us posted. Thank you.
2023-4-12
Use props
DJI Gamora
Administrator

Offline

Hi, fans766a742d. Thank you for reaching out and we're sorry to read about this. Can you please share with us the raw video/s for further checking? Kindly upload the file/s to Dropbox or Google Drive and provide us the shareable link via PM. Thank you.
2023-4-12
Use props
fans766a742d
lvl.3
Flight distance : 283901 ft
  • >>>
United Kingdom
Offline

2023-4-12
Use props
CloudVisual
Core User of DJI
Flight distance : 97545420 ft
  • >>>
United Kingdom
Offline

Whilst I don't have an answer for you, this is the second post I've seen about this with the exact same issue.
2023-4-12
Use props
ArcticPhoto
Second Officer
Norway
Offline


This is because a recent update of Apple software, several reports of the same issue lately. Your image files are OK.
2023-4-13
Use props
DJI Paladin
Administrator
Flight distance : 318 ft

Offline


Sorry for the late response. We have reported this issue to the DJI engineers. It occurs when previewing DNG photos after the macOS/iOS system version has been updated. The DJI engineers are actively communicating with Apple Inc. to seek a solution. We recommend viewing or editing the original footage with Photoshop or Lightroom temporarily. We apologize for the inconvenience. Thank you for your understanding and support.
2023-5-1
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules