Sean-bumble-bee
Core User of DJI
Flight distance : 15997 ft
United Kingdom
Offline
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DJI Gamora Posted at 5-4 23:26
Hi, William. Thank you for reaching out. Unfortunately, only the account holder has permission to unbind the drone with the account. This limitation is used to protect the ownership of the product. The new holder can bind the drone with another account but it needs to be unbound first. Please try to contact your dealer to confirm with the previous owner to log in to the account and unbind the drone first. Then you can log in to your account to bind it. Please ask the previous owner to download the DJI Fly and check if he can unbind it from the app. Here's the process for unbinding:
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Thank you for your kind understanding and support.
Hi Gamora, can you post the URL for the full document please? This relates to post #2. |
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