Hi,
I have a phantom 3 professional running the latest firmware. I recently noticed in my videos I was getting a strange encoding artefacts, it started happening on still images as well. Tihs is what the video footage looked like


and here is the still image



I contacted support and they helpfully told me that the camera is not DJI's problem and to contact GoPro! I checked the forums but havent seen anyone with a similar problem. Does anyone know what might be causing it, is it a firmware or hardware issue?

ehhhh, its blank!!!

Contact GoPro for a Phantom3?!  This is DJI's own designed camera, not a GoPro!

huh? whats gopro gotta do with p3. u sure u dont have a p2? lol

rayrokni Posted at 2015-8-26 03:02
ehhhh, its blank!!!

I tried to insert the still images to the thread. I have attached them now.

I have the same issue. I received my P3P last week. I would be interested to see if someone has a solution to this or if someone at DJI can respond. See attached youtube video.

rgrimal12 Posted at 2015-8-26 18:40
I have the same issue. I received my P3P last week. I would be interested to see if someone has a so ...

the video is set to private

Just to confirm what I think you are saying, you are trying to open the video and/or pictures up in the GoPro application on your PC, correct?

If so, try a different application, the pictures should open in the native OS viewer (JPG for sure, DNG and JPG on OS X).  For video, try using VLC.

jonathanbyrn Posted at 2015-8-28 03:40
the video is set to private

updated to public

rgrimal12 Posted at 2015-8-28 16:15
updated to public

Wow rgrimal12, that is much worse than my one. I have tried opening the video and image in different software packages and I see the same issue. It must be the encoding, not the player. I heard back from DJI and they said they will need me to send my phantom off to get repaired. I am doing a lot of filming at the moment so I will learn to live with it.

That's not something you can live with.  I've seen that before, but it was corrupted files in my case.  Had to do with bad copy/pasted from memory card to computer or over network to storage.

I had the same problems of rgrimal12 video, and it was a damaged original SD card. Changed it by a 32 GB new one, never had again since then.

marco58 Posted at 2015-9-2 10:09
I had the same problems of rgrimal12 video, and it was a damaged original SD card. Changed it by a 3 ...

I changed the SD card and I haven't had a problem since, thanks for your help!

jonathanbyrn Posted at 2015-9-7 11:58
I changed the SD card and I haven't had a problem since, thanks for your help!

Same here changed to new sd all good now

jonathanbyrn Posted at 2015-9-7 11:58
I changed the SD card and I haven't had a problem since, thanks for your help!

Same here changed to new sd all good now

Just a small point. If you always copy the images from the SD card, or cut and paste them, you may eventually get this problem. The best course of action once you have copied the images from the card it to re-format the card in the camera.