Remote Kill Iphone
1186 2 2023-5-19
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simon.jo
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France
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Hi,
I just experience an unfortunate event. I plug my Iphone 11 pro into the remote and fly with my drone, everything was fine, I landed and powered off the drone.
I left the remote with my phone on, and it started bipping to tell me to shut it off, but when I came back to the remote, my phone was dead, black screen. Impossible to power it again. I'm on my way to the Apple store, but I think the battery is dead...

Is that has happened to someone? Is the remote just kill my phone?


2023-5-19
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out. We do apologize for this unpleasant experience. You may contact your mobile device manufacturer regarding this. The remote controller is designed to work with mobile devices without any issues like this. Once you managed to turn on your mobile device, you will have an option to turn on/off the "Phone Charging" option under DJI Fly app > General Settings > Control. Thank you for your valued support.
2023-5-19
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DAFlys
Captain
Flight distance : 312090263 ft
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United Kingdom
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Sounds like the phone may have overheated,  disable phone charging and this really helps stop the phone getting hot.
2023-5-22
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