Lens on my O3 broken
1159 4 2023-6-14
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BramSchats
lvl.3
Flight distance : 2025817 ft
Netherlands
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Hi,

The lens on my O3 is broken due to a crash and i was wondering what to do best? Buy a new camera module, self repair the lens (cannot find the lens seperately) or send it back to DJI for repair.

I am guessing the last option is the best but it depends on the cost for replacement.

Does anyone have experience with this?
2023-6-14
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for this unpleasant experience. You may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support . Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your understanding and support.
2023-6-15
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Depp
Core User of DJI
Flight distance : 1868796 ft
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Germany
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Please report back what you did, how long it took and how much you paid.
2023-6-15
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BramSchats
lvl.3
Flight distance : 2025817 ft
Netherlands
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Update: Buy a new camera module approx € 90,--. Repair a broken lens approx € 160,--. After talking to a sales rep. I got one repaired for a little less then the new one...
2023-6-22
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Koolada
lvl.4
Flight distance : 877999 ft
Germany
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Got the same problem, what a shame you need to scrap the whole camera when the glass broke because it's built modular and would be an "easy" fix....
2023-6-24
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