I am a professional videographer , i have a mavic 3 pro . On June 3, 2023, when taking off and flying at an altitude of 2.6m and a distance of about 8m from the original position, the plane suddenly stopped engine and fell , I brought it to the maintenance center ASC vietnam to provide warranty information , but it has been 13 days and i still have not received a response from dji , my work backlog is a lot while waiting for warranty from dji , you can Can you help me with this problem?
serial number : 1581F67QD23380130210
case code : CAS-13017294-R8M4X1
I look forward to your support, thank you very much !

Hello, there. Sorry for the inconvenience caused. We have forwarded your case to our related teams.

Hi Wanda

Is there any update for my case
Please help me check

Thanks so much

the dji doesn't seem to listen to the customer and ignores the customer

Tom 007 Posted at 6-25 16:01
the dji doesn't seem to listen to the customer and ignores the customer

Hello, there. Sorry for the inconvenience. Kindly know that we will not receive the message unless you click the Reply and reply to us. I have urged them about your case. We apologize again.